LA Fitness reviews

2.8

32% would recommend to a friend

(5,915 total reviews)

Louis Welch

34% approve of CEO

28% positive business outlook

LA Fitness has an employee rating of 2.8 out of 5 stars, based on 5,915 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LA Fitness employee rating is 22% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

6K reviews
1.0
Oct 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Very little. Good starter job. I am struggling to find 20 words to be positive about in this review. is this enough?

Cons

1. Only paid when you train. 2. That rate is $6 per session. 3. You will be expected to do sales job for free. 4. You will be expected to clean for free. Serious cleaning, not just picking up weights. 5. The company will attempt to steal every penny that you earn. 6. You have to call hr to be paid for working on holidays. 7. You have no control over your rates, or retaining clients. 8. Three separate departments in one building, none talk to each other. 9. You will be transferred instead of fired. When you can't arrive on time, you are considered a self termination. 10. Expectations will be set almost unreasonably high with zero training or instruction. 11. Your clients will be locked into an extremely shady contract that only guarantees the company will be paid. 12. "Master trainer" is only a marketing term. It only applies to people that have been with the company for an extended period of time. Actual master trainers are still payed at the same $6.00 per session rate until they build up enough clientele. 13. Trainers are the bottom of the hierarchy chain of this company. You can and will be replaced whenever they choose. 14. Basic trainers are expected to have 20+ hours available, master at 30. You will not be paid for this time unless you train people. That is a part time job worth of no money if you are at a quiet club. 15. Benefits are only for upper management. 16. Pay days are arbitrary and based on factors like if they feel like it.

4.0
Jun 4, 2015

Club Pride (Janitor)

Recommend
CEO approval
Business Outlook

Pros

Well after reading all the reviews I'm actually pretty stoked on my position. I work as a "lead janitor" at a newer facility. Some of the pros are -Free gym membership -Vibrant & energizing atmosphere -Don't have to deal with sales quotas or clients. -Guaranteed 40hrs a week at $12 an hour. I recommend this position to anyone who isn't afraid of hard work. Yes your constantly moving and cleaning, but that just makes time pass by really fast and keeps you active. You also get benefits after your probation period is over.

Cons

Management seems to be very frugal as far as supplies. I've had to improvise on many things due to running out or not having the right tool/cleaner.

1.0
May 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Good pay, Banker's hours, Lot's of opportunity to move up, Free gym membership, Benefits offered. District Operations Managers are constantly in contact and always giving feedback (may be seen as a bad thing). Commissions and bonuses are very good for those who try.

Cons

Having to work and deal with the Sales side is a nightmare. I worked at my gym for 20 months and did a great job of controlling my staff and responsibilities. Unfortunately, I had 13 different Sales "managers" that were considered my counterpart, but all I did was babysit and apologize to members for their mistakes. My gym ran through 13 of them in my career term because they were always immature, aggressive, uneducated sales people that got fired or moved to another gym after having a bad month in revenue. One even got fired for sending one of MY employees a picture of his genitalia. They call the sales manager the GENERAL MANAGER of the gym, even though the Operations Manager clearly has the final say in everything. They cannot handle customer complaints, and don't even have the password power to cancel or refund memberships (that is YOUR responsibility)! You have a lot of opportunity to make commission and bonuses, except that you will constantly be putting out the fires of your sales and personal training staff. 9 out of 10 complaints will be from customers complaining that they were hustled into a personal training contract that they never agreed to, or were not told about the 12 month contractual obligations. You KNOW the sales people are lying, but you have to play dumb unless you want the DISTRICT SALES MANAGERS (who aren't even your boss) come down and yell at you for "hurting the sales side's reputation". Your job is to tell people "I'm sorry if you thought that personal training manager told you this contract could be cancelled at anytime, but it clearly states on page 3 that this is a 12 month agreement. Next time I suggest you read what you are signing prior to signing it". Of course people should read what they sign, but there is also a HUGE degree of blame to be put on the sales person who actually DID explicitly say "yeah you can cancel anytime you want"

Viewing 13 - 15 of 5,915 Reviews

Glassdoor has 6,063 LA Fitness reviews submitted anonymously by LA Fitness employees. Read employee reviews and ratings on Glassdoor to decide if LA Fitness is right for you.