LHH reviews

3.2

49% would recommend to a friend

(1,245 total reviews)
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Ranjit de Sousa

Not enough data to show CEO approval

41% positive business outlook

LHH has an employee rating of 3.2 out of 5 stars, based on 1,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LHH employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Sep 28, 2017

Sustainability

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Market Share, Some good service improvements, Some good relationship with clients, many people work hard to try to achieve result for customers, there are sign of progress and the decline ( Revenue, Profit and Quality) can be turned around

Cons

Lack of Leadership, thinking on a month by month basis, short term approach, revenue and profit in decline and it's paint by numbers solutions, sales team not driving revenue, way too internally focused, talent of the organisation is disengaged and under utilised, role and responsibilities are not well articulated and performance is not well managed, vastly too London centric, I had great hope when I saw the values unveiled, there are some great people in the business, we need to revisit our values and challenge some damaging behaviours to be a success, it can be who you know rather than a true meritocracy

1.0
Feb 25, 2017

"Making A Difference" unfortunately not in the right way.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Let us not forget that Penna had plenty of flaws and a lack of energetic leadership was a big problem. LHH have turned that around and injected a sense of momentum and energy into the new joint business. The London office looks incredible and there is a refreshing view that money should be invested in regular 'thank you' initiatives to employees.

Cons

I can't help but feel this new energy is superficial. It's all style and no substance, creating the façade of what could be a fantastic place to work but scratch the surface and we're left with: - A complete disregard for the reasons Penna were the UKs #1 Career Transition provider. This new business could have been fantastic with the quality of the Penna offering combined with the energy and global reach of LHH. As someone who passionately cares about our customers and was immensely proud of the Penna offering, it is very difficult to see this being destroyed. There seemed to be absolutely no review of best practice from both sides to produce improved processes and offerings. Instead we find ourselves being forced to use the existing LHH systems / processes. We are receiving daily complaints from both the HR communities plus the candidates who we 'support' but these seem to fall on deaf ears. This is upsetting and demoralising. - It's the LHH way or the highway and if you dare share any negativity you're immediately branded as a bitter Penna person who is resistant to change. This is extremely patronising and disrespectful. Yes of course we all need to focus on moving forwards and every integration has its difficulties, however steaming ahead with this notion when so many employees are deeply concerned is foolish. This is evident from the Glassdoor reviews and the sudden barrage of wonderfully positive additions is a laughable and transparent attempt to cover our voices. Most look like they're from our engagement team who ironically are the cause for the majority of complaints due to their unprofessionalism. - If you're not based in London you feel like a second class employee. Decisions are made with no consideration of input from regional employees. These are then inappropriately shared with all teams (managers and subordinates) by the London favorites which I feel is disrespectful. The regional offices are in desperate need of refurbishment. Few and far between visits from senior management. There seems to be no appreciation that the London delivery model simply cannot be rolled out regionally and work in the same way. Some regions have lost >50% of their associate base as they simply could not associate themselves with the poor service we now provide or were insulted by their treatment from our leaders.

1.0
Jan 20, 2019

3months

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You either work the last hour of Friday or drink alcohol. Doesn’t matter if you don’t drink.

Cons

They throw each under the bus, they bicker about each within their teams. Work ethic was just horrendous. Felt like going into prison.

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LHH Response
7y
Many thanks for taking the time to let us know your thoughts. Even though it sounds like you didn’t have the best experience with us, it is good for us to hear views from every point of view so we can work on things and improve. In terms of how we work together as a team, we look at this closely through our regular employee engagement process. Our scores in this area this year are good and rising, and we also recognise we have more work we can do here. For example, we have recently combined our sales and project management teams to provide a united client care service from start to finish, and to build strong collaboration and mutual support between our colleagues. On the end-of-Friday happy hours, most feedback we've had is that people really enjoy them as a way to unwind at the end of the week and get together informally with colleagues. We offer both alcoholic and non-alcoholic beverages to accommodate varied tastes. People can always suggest new approaches in our confidential monthly employee surveys. For example, we recently added vegan milk-substitutes for tea and coffee due to an employee's suggestion.
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