Everything about this place is toxic. The pay is insulting, and the job is the equivalent of suffering. I genuinely developed mental health issues while working here. It felt like being stuck in an abusive relationship.
Management acts like they're there to support you, but they'll throw you under the bus the second the District Manager gets involved, the DM is always involved. After many years with the company and no real opportunity for advancement, I finally gave up. I was consistently one of the stronger sellers, but it never mattered. No matter how much you sell, it's never enough. All they care about are the numbers and forcing employees to push their so-called "Complementary Design" program. The problem is that it isn't really complementary, customers are often pressured into buying most, if not everything that's presented, and associates get in trouble if they don't book appointments with customers who management believes have the "true potential to buy." It's less about helping customers and more about chasing metrics. At the end of the day, you're just another number to them.
Everything is micromanaged, and it's encouraged by the Southern California DMs. Rules and expectations change constantly, making it impossible to keep up. You're expected to complete endless tasks, many of which should be handled by management, like dealing with customer complaints or assigning work to other employees. At that point, what's the purpose of having managers?
The pay is terrible. I was told I'd make great money, but that couldn't have been further from the truth. They changed the commission structure from a flat 2% to a tiered system that goes up to 5%, claiming, "The more you sell, the more you make." In reality, it's misleading. I was barely getting by and actually went into debt while working there.
They'll also lead you to believe there's room for advancement, but don't count on it. I spent years waiting for opportunities that never came.
One last thing, the amount of paper this company wastes is honestly shocking.
Toward the end, I stopped caring. Every day I hoped they'd fire me so I could collect unemployment while I got my life back. Instead, I realized they didn't deserve another day of my time. I walked away for a different job that actually paid less because my mental health and peace of mind were worth more.
Avoid this company if you value your sanity or self-respect. Be prepared for constant pressure, empty promises, and disappointment.
