Lands' End reviews

3.5

61% would recommend to a friend

(766 total reviews)
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Andrew McLean

66% approve of CEO

43% positive business outlook

Lands' End has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

766 reviews
1.0
Sep 26, 2014

Lost its way

Recommend
CEO approval
Business Outlook

Pros

The only benefit I took from working at Lands' End Business Outfitters was that I became good friends with a lot of coworkers. Something to keep in mind... a good portion of our employee 'bonding' was discussing all the cons of the business. See below.

Cons

*The majority of leads are not properly trained and unintelligent. Our bathroom breaks are timed, yet myself and another coworker set a timer once, wherein we timed two leads talking about their vacations during non-break hours. It was a few seconds short of 45 minutes. *Mediocre benefit packages *Little room for advancement (And none if you don't kiss a little butt.) *Clear favoritism *Full of politics. *Shady management. They currently have a lawsuit pending on them for firing an employee using sick hours when he was home with the flu. *Cutting corners money wise, which ultimately is taken from the sales representatives (Bonuses, raises, etc.) *Poorly micromanaged.

3.0
Feb 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote position, part-time, flex schedule. wonderful customers.

Cons

The hourly wage is way too low. Across our country in 2022, most hourly wages start at $17 or MORE with a sign-on bonus. LE systems are very complex, the company does not subsidize internet usage, and the metrics are tough to meet. You are penalized if you call for help to assist the customer. It is a lot of pressure for the employee.

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Lands' End Response
4y
Thank you for taking time to write a review. We would like to learn more about your experience. Please email us at employeefeedback@landsend.com.
1.0
Jan 24, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is decent & they pay every other week.

Cons

Will tell you 1 thing then change & tell you something different. They say they want you to be great at customer service but then scold you for taking too long with customers. Get mad if you need any days off. They say schedule is flexible but it’s not.

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Lands' End Response
4y
Thank you for taking time to write a review. We would like to learn more about your experience. Please email us at employeefeedback@landsend.com.
Viewing 34 - 36 of 766 Reviews

Glassdoor has 849 Lands' End reviews submitted anonymously by Lands' End employees. Read employee reviews and ratings on Glassdoor to decide if Lands' End is right for you.