Lands' End reviews

3.5

61% would recommend to a friend

(766 total reviews)
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Andrew McLean

66% approve of CEO

43% positive business outlook

Lands' End has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

766 reviews
1.0
Nov 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home talking to customers and taking orders on phone

Cons

They constantly tell you give amazing customer service but then are always lecturing you and write you up for not staying under their per phone call time limit. How are you supposed to give great customer service when the majority of people that call to place an order can’t make up their mind on what they want, are flipping thru a catalogue while their on the phone with you and can’t use a computer to look up items your trying to describe to them.

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Lands' End Response
2y
Thank you for taking time to write a review. We’d like to know more about your experience and encourage you to email us at employeefeedback@landsend.com.
1.0
Mar 7, 2023
Recommend
CEO approval
Business Outlook

Pros

You will likely never be held accountable for practically any of your actions. You'll be allowed to do things that you would likely never be able to do in other companies. For example, you will need to utilize maybe 65 percent of your time actually working (in my estimation) if you are an embroidery operator. You are then free to surf the internet, play on your phone, wander the floor and visit with others, and try to scare your coworkers. Workers can leave early and come back lake taking extended breaks, do not need to worry about how they utilize their time, clean up very early stand in front of the time clock at the end of the day, and punch out 2 or 3 minutes early on company time. You will also be able to engage in the me-first whatever it takes attitude as there is no type of departmental or company rules that management will make you follow. (even though they may claim they exist they do not apply consistently)I believe it's fair to say that you can be laid back and not worry about your work or personal ethics or lack of them here as they simply won't matter.

Cons

The cons are so many that it would difficult to list them all in my opinion. I believe the management is highly unqualified. They display true unprofessionalism in the obvious favoritism they show toward certain employees. They lack team-building skills, leadership skills, true listening, and people skills. I personally don't believe that these individuals know how to develop and ensure that departmental policies are followed. It is as well my opinion supported by direct employee feedback the company received years ago that accountability and consistency are problems. You will be in a work environment that I would best describe as toxic. Backstabbing, brownnosing. the use of profanity and malicious gossip are all things you will encounter routinely. A true lack of diversity exists contrary to what this company likes to claim. Its greatest diversity lies in the diverse number of problems that exist. The pay is also low even after being given the largest raise in the company's history in 2022. I believe it is also fair to say that the pay does match well with workers' jobs. an example of this is embroidery trimmers being paid the lowest wage grade in lands' end production. the pay for these individuals is less than what the housekeeping is paid.Lebo trimmers will be making significantly less than the average Walmart worker as Walmart just increased their pay again. Reporting that the average worker was anticipated at making more than $17.50 leaving lands end trimmers and possibly others in the dust. Land's end benefits have not kept up with other companies. The pay is low and behind many other companies. All benefited time is prorated and slanted in the company's favor. If you work in the lebo division you will be mandated to work nearly 6 months of overtime with vacation denied and will basically have no type of work-life balance at all. Although the company boasts that it offers vision, dental, and short-term disability. You pay the majority or in some cases all of the premium for these. You also pay a hefty premium for health insurance which is quite restrictive( an in-network plan) Out of pocket costs are high. By some companies' definition, they would be called catastrophic coverage. There is no room for either career or wage growth in this company. It's best described as a dead-end company where you come to kill or end your career not grow it. You can engage in dishonest behavior taking advantage of your coworkers to get what you want without the worry of disciplinary action.

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Lands' End Response
3y
Thank you for taking the time compile your thoughts and share them with us. We take your feedback seriously and value the suggestions you provided.
1.0
Oct 28, 2022
Recommend
CEO approval
Business Outlook

Pros

I met a few helpful trainers.

Cons

Dishonest, no breaks, just a 30 min lunch for 8-10 hours of work. Working with DOS is laughable. No maternity leave. After spending more than $400 on equipment to meet their standards, a week of insane training on a software that is literally from 50 years ago. I could not get the classes done in time because their was always a computer glitch with their system. What a waste of time and money. I can't stress enough, it's not worth it! My first trainer literally yelled as she was teaching. Very unprofessional, and unpredictable as they let other people in training have more time to finish the next week. Also, the pronoun stuff is way out of hand. I respect everyone, but you shouldn't have to say it while you're introducing yourself. I'm not sure people with other pronouns want to be outed like that in the first place. This was by far the worst company I have ever dealt with. So disappointed as I was really excited to be a part of what I thought was an awesome company.

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Lands' End Response
3y
Thank you for taking the time to share your feedback. The experience you describe does not reflect the type of culture we strive to create, and for that we apologize. We are always working to improve and appreciate the suggestions you provided above.
Viewing 46 - 48 of 766 Reviews

Glassdoor has 849 Lands' End reviews submitted anonymously by Lands' End employees. Read employee reviews and ratings on Glassdoor to decide if Lands' End is right for you.