Is Lands' End a good company to work for?

Lands' End has an overall rating of 3.5 out of 5, based on over 849 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 61% of employees would recommend working at Lands' End to a friend and 43% have a positive outlook for the business. The best reviews about Lands' End have been left by employees working as Order Filler , Customer Care Specialist and Sales Associate .

Does Lands' End pay their employees well?

According to anonymously submitted Glassdoor reviews, Lands' End employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Lands' End. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lands' End?

61% of Lands' End employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lands' End 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Lands' End?

Sales Associate (53) , Customer Service Representative (34) , Customer Care Specialist (16) , Manager (11) , Packer (11) , Order Filler (10) , Sales (10) , Designer (8) , Embroidery Machine Operator (8) , Anonymous (7) , Assistant Designer (7) , Intern (7) , Merchant (7) , Customer Care Representative (6) , Customer Service Specialist (6)

What are the pros of working at Lands' End according to real employee reviews?

"The people were great and I was given clear direction and support to reach my goals." ((in 82 reviews)); "Flexible and laid back with good pay" ((in 42 reviews)); "Great culture and very inclusive." ((in 29 reviews)); "Benefits are good" ((in 28 reviews)); "You are able to adjust your availability easily and hours are flexible." ((in 26 reviews))

What are the cons of working at Lands' End according to real employee reviews?

"Management is Horrible, unpredictable, and dishonest" ((in 39 reviews)); "Poor leadership makes what should be a really fun job very painful." ((in 17 reviews)); "Managers make timing decisions without including the people on the ground doing the Day to Day work." ((in 17 reviews)); "No bonuses to speak of for several years." ((in 12 reviews)); "Lack of respect from upper management." ((in 12 reviews))

What are employees saying about Lands' End layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lands' End layoffs and their outlook for job security at Lands' End in 2026.

Lands' End reviews

3.5

61% would recommend to a friend

(766 total reviews)

Andrew McLean

66% approve of CEO

43% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Culture & values

3.6

Work/Life balance

3.2

Senior management

3.2

Compensation and benefits

3.2

Career opportunities

Lands' End has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

766 reviews

5.0

Sep 6, 2022

Great Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee Discount. Flexible Hours. Kind Management. Great company that stands behind their product.

Cons

Shifts can seem long depending on the season/type of callers. No down time between callers to allow employees an opportunity to decompress/regather themselves/take a breather between callers. Have worked for other remote jobs where there is a small window between callers and you can skip it if you don't need it, but sometimes you need it. Most customers are enjoyable, but you do get those bad eggs sometimes.

Lands' End Response

3y

Thank you for taking the time to share your feedback. We are always looking for ways to improve and appreciate your suggestions.

2.0

Jan 17, 2022

Shocked I was let go

Customer sales and service agent

Recommend

CEO approval

Business Outlook

Pros

Decent pay nice customers normally and work from home

Cons

LE will not have your back; you are sworn at by customers due to back ordered items and if you don’t follow protocols exactly you will be written up and possibly fired; given different direction by different supervisors; no consistent direction. Lots of computer issues too.

Lands' End Response

4y

Thank you for taking time to share your thoughts. We would like to learn more about your experience. Please email us at employeefeedback@landsend.com.

3.0

Feb 19, 2021

Could be great....

Customer care specialist

Recommend

CEO approval

Business Outlook

Pros

Flex schedule for night work, pay is okay, professional learnings offered and encouraged to sign up for, the customer base is awesome, remote

Cons

Not transparent about the requirements for metrics during training, mandatory "on-call" shifts even if they do not need you, the dialer that is sent to your cell phone via text comes across as indecipherable jibberish, very demanding/complex internal system to learn and ultimately penalized for using the department to help you navigate a call as this will always increase your call time with a customer, no coaching until after peak season. Constant fear of looming job loss if your numbers do not meet the expectations you didn't know were even there until after weeks of learning and working at LandsEnd.

Lands' End Response

5y

Thank you for taking time to share your experience. We are working on plans to update our customer care system to make it more user friendly. We take your concerns very seriously and will share them with our Customer Care team, as we are always looking for ways to improve.

Viewing 49 - 51 of 766 Reviews

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