Lands' End reviews

3.5

61% would recommend to a friend

(766 total reviews)
avatar

Andrew McLean

66% approve of CEO

43% positive business outlook

Lands' End has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

766 reviews
1.0
Jun 19, 2014

extremely negative experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company has a great fitness center for employees to use free of charge. Employees also get a discount on product.

Cons

Management is very biased ,plays favorites in the workplace. The actions of both management & workers are both very unprofessional. The company suffers a serious morale problem due to weak and apathetic leadership not held accountable for doing their job correctly. Company has so blurred the line between full-time & part-time employees that there is less and less benefit to being full-time. Company has and continues to find ways to take more benefits from employees. Overall Management will not listen to you, give you support when you need it, or give you any kind of recognition for what you do for the company. Working for Lands' end has become a very stressful place to work due to the demands put on people, not having good communication , or clear understanding of what is expected of you. It seems the way things are done and policies regarding employees change hourly this only adds to employee mistakes, frustration and bad attitudes. Management focuses wholly on employees mistakes and never on recognizing employee accomplishments.

3.0
Oct 26, 2022
Recommend
CEO approval
Business Outlook

Pros

The ability to work from home and decent pay for retail.

Cons

There are some cons you might want to consider before taking the job: 1) The company HEAVILY micromanages you and I think they don’t trust their agents who are working from home which is a huge issue because what are team leads being paid for outside of watching our screens the entire day. You can be in a meeting which will require you to be idle for a period of time, but they will randomly message you posing as if they care about you but it is merely to check to see if you are at your desk. Also if you need to use the bathroom you have to report as if you are in elementary school about having to use the restroom. 2) They do not let you log into your computer or systems until your start time and you are only given 4 minutes of a grace period to be logged in, clock in and on the phone taking calls which is very unrealistic given their system moves extremely slow to load. 4) The only time you get breaks outside of lunch which is only 30 minutes, is when you work more than 8 hours so when you go through training you only get the 30 minute break within a 8 hour day which is beyond me. 5) LandsEnd has a LONG way to go in regards to diversity in upper management, this not matter to some but some people care about seeing diversity and not everyone looking the same.

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Lands' End Response
3y
Thank you for taking the time to share your feedback. The experience you describe does not reflect the type of culture we strive to create, and for that we apologize. We are always working to improve and appreciate the suggestions you provided above.
1.0
May 5, 2015

Would never go back!

Recommend
CEO approval
Business Outlook

Pros

Unfortunately, I really have to think about some pros of working here. I guess a pro could be that I did get a pay check....but that's about it.

Cons

Oh boy, where to begin... The extreme micromanagement is suffocating, limiting, and could not care any less about your dreams and aspirations to grow and broaden your horizons. You want a pay raise, different job opportunity? Too bad! The only way to get anywhere within LE is to leave to company, get a job somewhere else, and then come back to LE. Another con, the CEO's come and go with the season. It's hard to follow and stay loyal to a company when even the captain doesn't want to stay with the sinking ship. Whenever you have no idea what direction your employer is going, why would you want to get involved with a company that has employees who repeated say "it's not like it used to be..."

Viewing 19 - 21 of 766 Reviews

Glassdoor has 849 Lands' End reviews submitted anonymously by Lands' End employees. Read employee reviews and ratings on Glassdoor to decide if Lands' End is right for you.