Is Lands' End a good company to work for?

Lands' End has an overall rating of 3.5 out of 5, based on over 848 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lands' End to a friend and 40% have a positive outlook for the business. The best reviews about Lands' End have been left by employees working as Order Filler , Customer Care Specialist and Sales Associate .

Does Lands' End pay their employees well?

According to anonymously submitted Glassdoor reviews, Lands' End employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Lands' End. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Lands' End?

58% of Lands' End employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lands' End 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Lands' End?

Sales Associate (53) , Customer Service Representative (34) , Customer Care Specialist (16) , Manager (11) , Order Filler (10) , Sales (10) , Packer (9) , Designer (8) , Embroidery Machine Operator (8) , Anonymous (7) , Assistant Designer (7) , Intern (7) , Merchant (7) , Customer Care Representative (6) , Customer Service Specialist (6)

What are the pros of working at Lands' End according to real employee reviews?

"The people were great and I was given clear direction and support to reach my goals." ((in 87 reviews)); "Flexible and laid back with good pay" ((in 45 reviews)); "The work/life balance is great with the exception of peak season which falls from around Thanksgiving to around Christmas." ((in 28 reviews)); "Benefits are good" ((in 26 reviews)); "Great culture and very inclusive." ((in 25 reviews))

What are the cons of working at Lands' End according to real employee reviews?

"Management is Horrible, unpredictable, and dishonest" ((in 40 reviews)); "Poor leadership makes what should be a really fun job very painful." ((in 20 reviews)); "Managers make timing decisions without including the people on the ground doing the Day to Day work." ((in 16 reviews)); "No bonuses the last couple of years and tiny raises." ((in 11 reviews)); "Upper management was terrible." ((in 11 reviews))

What are employees saying about Lands' End layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lands' End layoffs and their outlook for job security at Lands' End in 2026.

What are the top reviewed Lands' End locations?

Dodgeville , Stevens Point , Madison , Reedsburg , Cincinnati , Bound Brook , Chicago , Lombard , New York , Rochester , Louisville , Dallas , Houston , Minneapolis , Denver , Atlanta , Woodbury , Schaumburg , Fairfax , Wisconsin Dells , Milwaukee , Platteville , Plover , Ann Arbor , Grand Rapids , South Burlington , Minnetonka , Columbus , Colorado Springs , Philadelphia

Lands' End reviews

3.5

58% would recommend to a friend

(765 total reviews)

Andrew McLean

68% approve of CEO

40% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Culture & values

3.6

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Lands' End has an employee rating of 3.5 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

765 reviews

1.0

Oct 28, 2022

POORLY RUN, DISHONEST

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I met a few helpful trainers.

Cons

Dishonest, no breaks, just a 30 min lunch for 8-10 hours of work. Working with DOS is laughable. No maternity leave. After spending more than $400 on equipment to meet their standards, a week of insane training on a software that is literally from 50 years ago. I could not get the classes done in time because their was always a computer glitch with their system. What a waste of time and money. I can't stress enough, it's not worth it! My first trainer literally yelled as she was teaching. Very unprofessional, and unpredictable as they let other people in training have more time to finish the next week. Also, the pronoun stuff is way out of hand. I respect everyone, but you shouldn't have to say it while you're introducing yourself. I'm not sure people with other pronouns want to be outed like that in the first place. This was by far the worst company I have ever dealt with. So disappointed as I was really excited to be a part of what I thought was an awesome company.

Lands' End Response

3y

Thank you for taking the time to share your feedback. The experience you describe does not reflect the type of culture we strive to create, and for that we apologize. We are always working to improve and appreciate the suggestions you provided above.

3.0

Oct 26, 2022

LandsEnd Needs Improvements

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

The ability to work from home and decent pay for retail.

Cons

There are some cons you might want to consider before taking the job: 1) The company HEAVILY micromanages you and I think they don’t trust their agents who are working from home which is a huge issue because what are team leads being paid for outside of watching our screens the entire day. You can be in a meeting which will require you to be idle for a period of time, but they will randomly message you posing as if they care about you but it is merely to check to see if you are at your desk. Also if you need to use the bathroom you have to report as if you are in elementary school about having to use the restroom. 2) They do not let you log into your computer or systems until your start time and you are only given 4 minutes of a grace period to be logged in, clock in and on the phone taking calls which is very unrealistic given their system moves extremely slow to load. 4) The only time you get breaks outside of lunch which is only 30 minutes, is when you work more than 8 hours so when you go through training you only get the 30 minute break within a 8 hour day which is beyond me. 5) LandsEnd has a LONG way to go in regards to diversity in upper management, this not matter to some but some people care about seeing diversity and not everyone looking the same.

Lands' End Response

3y

Thank you for taking the time to share your feedback. The experience you describe does not reflect the type of culture we strive to create, and for that we apologize. We are always working to improve and appreciate the suggestions you provided above.

3.0

Oct 24, 2022

Nice Environment

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Higher pay during holiday season ( only on certain days) Nice store management

Cons

Low hours No room for higher pay

Viewing 226 - 228 of 765 Reviews

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POORLY RUN, DISHONEST

LandsEnd Needs Improvements

Nice Environment

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