Pros
I've been here nearly 5 years and have seen the company go through many changes. While sometimes it was a bumpy road, now it seems like things have smoothed out and are heading in the right direction. Throughout it all, the same mission, the same care for employees and customers alike never wavered. As is fairly typical for any company that's trying to remain relevant in an increasingly competitive world, teams and organizational structure have evolved. It seems to me that during this process, those making the changes did the best they could. The fact that we have changed at all is a good sign. It means we're striving to be better. The changes I have seen are a vast improvement over what things used to be like and seem like they are setting us up for greater success in the future. One of the elements of what makes not just a good organization, but an exceptional one, is the degree to which people come out of their silos and work together. The more recent changes seem to be creating more of a global vision for the company. LegalZoom isn't perfect; no company ever is. It's made up of a lot of different people with different experience, personalities, etc. But with all the people I have worked with over the years, everyone seems to have a sense of purpose, respect and lightheartedness that makes working here not a chore, but something to enjoy. The fact that so many people have been here multiple years (5 and up) is proof. Like any employee, I look to learn and grow my own skills as well and have found that LegalZoom has been a great place to do just that.
Cons
The major downsides for me were the lack of cohesive vision, which resulted in multiple bosses. That has since changed. We didn't have the right people for the job.