Pros
Pros? Really? Nah, there’s nothing to “pro” about with this sad company.
Cons
Let’s see... where should we start.... Mass layoffs during a pandemic? Compensation? Incapable C-Suite? Work-life balance, or lack there of? Ancient technology? Phone routing system less competent than a car without fuel? Empty promises? Pay cuts? Culture that’s at rock bottom? Honestly, thinking about it makes my stomach churn. Dan Wernikoff and team have destroyed this company. The company was once fueled by a great culture that treated its employees right. Forget pay, that comes with hard work at any company... but only when you’re with a company worth working hard for. Modern LegalZoom is not that kind of company. There were leaders who were with the company since the beginning of time who were blindsided with layoffs because these were positions that were no longer necessary (YES they were necessary, you’re killing your managers). Not to mention the notice of termination was announced at the end of October, but indicated that the employees would be paid through December... whooppeee! Speaking of pay... who comes into a company with the promise of “change for the better” and ultimately cuts your pay by the end of their first full fiscal year. Salary lowered, then turned hourly... you have to fight for OT. Goals as high as Mt. Everest yield absolutely no commission. The company is pulling profit out of thin air... believe me, that’s all we hear about. If that’s the case, then why is my wallet so light? I would love to see our CEO answer these questions. Most CEO’s would, he wouldn’t though. Incapable C-Suite? None of them would be transparent. Instead that wrap heavy news in a bow and in a passive way make announcements over email without any follow up. This team of intuit executives have 0 experience managing a company founded on the premises of helping people... employees, customers, everyone. I had mentioned work-life balance... that seems so small compared to the other problems, but it is in fact a problem. On to the next... If you are determined to work in a certain field or department, look anywhere but here. Every department seems to bleed together. Customers are constantly transferred to the “wrong” department, after waiting 4 hours on hold.... to be honest, I don’t think there is a right department. Us employees are in the dark without a flashlight. “Hybrid” sales originally meant inbound/outbound sales and pipeline management. Now, “hybrid” means customer care/sales mix. Our customers are pissed, rightfully so. Our system is the equivalent of a 1995 dial-up system trying to fit in 26 years later. I mean honestly... can we just send calls to the right department? Everything is always “being worked on” yet nothing is being fixed... in fact I think it’s getting worse. I think 500+ employees would back that statement. This of many thing were due to be fixed... not because we hoped for it, but because we were told it. Just cut the crap and stop lying to your employees... we are all in line to get out. It’s a shame for the new hires who will never know what a great company this once was. The culture at “LegalDoom” has hit rock bottom, but I fear there’s a trap door.