Lendesk reviews

3.8

68% would recommend to a friend

(22 total reviews)

72% positive business outlook

Lendesk has an employee rating of 3.8 out of 5 stars, based on 22 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

22 reviews
5.0
Jan 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Excellent people, interesting product space.

Cons

With so many things to do and so little time, priorities often shift quickly increasing burnout.

5.0
Nov 5, 2020
Recommend
CEO approval
Business Outlook

Pros

I am biased as I still work here and love my job but to open a Glassdoor account it is asking me to make a review. So, here goes. Biggest pros to me are the people. It is a respectful work environment and people are very smart and talented.

Cons

Nothing to say negatively for now.

5.0
Mar 24, 2020
Recommend
CEO approval
Business Outlook

Pros

- A sense that you are building software that matters - Good benefits and vacation package - Talented people in every department/discipline - Strong work/life balance (overtime is mostly self imposed) - Opportunity to grow with the company Lendesk is a very process driven company which some people will either thrive with or might struggle under. As a developer, the process over head such as every PR needing at least 2 code reviews and every ticket having to go through some sort of QA cycle gives you a good amount of confidence that when you ship code you are shipping quality. When the company is operating at its best, I appreciate the amount of planning and thought that goes into a project before a developer ever lays their hands on code. To be successful within the company you need to be good at managing your workload to see tickets all the way through to deployment and be good at communicating with the different stakeholders at each stage in the process. The culture at Lendesk as a whole is quite professional with an emphasis on doing things right the first time. One of the repeated sayings from senior management is "slow is smooth and smooth is fast". There is a directive to try and always leave code in a better state than you found it. With that said, it is often up to the developers to advocate on spending time to retroactively address things. On a personal level, teams are left to develop their own sense of personality and to figure out what sort of cultural norms work for them. People often joke with and poke fun at each other in a healthy way and I have never witnessed a situation where someone was left feeling personally hurt by an interaction. I think as a whole, Lendesk has done a good job in hiring people who will socially work well together. You really don't see much "politicking" around the office.

Cons

- Could be more flexible with scheduled remote work (currently only supports one recurring day per week) - Could hire more junior-Intermediate developers. There seems to be a focus with only hiring Seniors - While developers are told to feel empowered to make time to address things like tech debt, there is still a bit of that over-looming pressure to move onto the next thing as business opportunities pile in

Viewing 16 - 18 of 22 Reviews

Glassdoor has 23 Lendesk reviews submitted anonymously by Lendesk employees. Read employee reviews and ratings on Glassdoor to decide if Lendesk is right for you.