Pros
Some of the people were great to work with. You can move around the company and build a skill set that you can leverage for a different company that knows what it's doing.
Cons
Where do I start? Lessen is SMS Assist, rebranded. For those who don't know, Lessen is a middle-man, managing work orders between clients and vendors. Before the merger, the CEO of Lessen poached a few prod mgrs from SMS to build a CMMS platform, but since Lessen doesn't have a coding farm in China like SMS, the platform they built was garbage. The prop tech "bro" of Lessen (formerly of other single family rental companies) decided to pull some of SMS's clients together to acquire SMS so it could acquire it's platform (which was pretty janky, but managed to get 60% of the job done) and call center. Here's the problem - the entire business model is fundamentally flawed. Lessen's "affiliates" (vendors) don't work for Lessen - they're 1099 subcontractors who can accept or decline what amounts to about 3% of their workload. Which means, they really don't care about Lessen's jobs. And they really don't care about using Lessen's apps. Which leads to really pissed off commercial clients and more importantly, pissed off single family renters. The thing is, companies like Invitation Homes (SMS's biggest client and one of the participants in the acquisition) really don't care if their tenants are happy or not - if they leave, IH can lease even the most garbage property rented out in days. Commercially, it's even worse. There is virtually no benefit to using Lessen - you're better off hiring someone in house at your company, finding a decent SAAS product to create work orders and dispatching the work out yourself. Go to Lessen and they'll charge a 25% mark-up on an outlet repair which will get cancelled a few times because the vendor will find out that he's making 40% of what he should under Lessen's vendor pricing structure. Remember - Lessen is a middle-man (there are a few out there all doing the same thing) trying to squeeze clients for access to their "tech" and squeezing vendors on price. The whole thing is a mess.