Question 1

Is Liberty Mutual Insurance a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Liberty Mutual Insurance have rated their employer with 3.4 out of 5 stars in 258 Glassdoor reviews. This is a lower than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Liberty Mutual Insurance.

Question 2

Does Liberty Mutual Insurance pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Liberty Mutual Insurance with 4.3 out of 5 stars based on 258 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Liberty Mutual Insurance.

Question 3

How happy are Customer Service (CSR) professionals working at Liberty Mutual Insurance?

Accepted Answer

66% of Customer Service (CSR) employees at Liberty Mutual Insurance would recommend their employer to a friend. This rating has increased by 45% in the past 12 months. Customer Service (CSR) professionals have also rated Liberty Mutual Insurance with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Liberty Mutual Insurance?

Accepted Answer

Claims Adjuster (393), Sales Representative (386), Customer Service Representative (209), Insurance Agent (160), Software Engineer (145), Claims Specialist (131), Analyst (118), Underwriter (100), Sales Associate (96), Insurance Sales Agent (90), Intern (87), Director (85), Claims Representative (82), Sales (82), Inside Sales Representative (79)

Question 5

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

Accepted Answer

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1317 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 871 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 742 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 536 reviews)); "Good benefits and flexibility with work from home" ((in 359 reviews))

Question 6

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

Accepted Answer

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 251 reviews)); "Bad Upper Management" ((in 147 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Constant reorgs and layoffs." ((in 108 reviews))

Liberty Mutual Insurance

Liberty Mutual Insurance Customer Service (CSR) reviews

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Remote work available but management is unsupportive

Good benefits but hard to advance

Flexible time off, but drives long with no growth

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