Is Liberty Mutual Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Liberty Mutual Insurance have rated their employer with 3.3 out of 5 stars in 258 Glassdoor reviews. This is a lower than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Liberty Mutual Insurance .

Does Liberty Mutual Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Liberty Mutual Insurance with 4.3 out of 5 stars based on 258 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Liberty Mutual Insurance.

How happy are Customer Service (CSR) professionals working at Liberty Mutual Insurance?

53% of Customer Service (CSR) employees at Liberty Mutual Insurance would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Liberty Mutual Insurance with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (209) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (131) , Analyst (118) , Underwriter (100) , Sales Associate (96) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Inside Sales Representative (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1325 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 861 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 736 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 537 reviews)); "Good benefits and flexibility with work from home" ((in 363 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 253 reviews)); "Bad Upper Management" ((in 152 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 145 reviews)); "Constant reorgs and layoffs." ((in 109 reviews))

Skip to content Skip to footer

Notifications

Liberty Mutual Insurance

Liberty Mutual Insurance Customer Service (CSR) reviews

3.3

53% would recommend to a friend

(258 total reviews)

Tim Sweeney

73% approve of CEO

82% positive business outlook

Ratings by category

4.3

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.3

Career opportunities

Customer Service (CSR) employees have rated Liberty Mutual Insurance with 3.3 out of 5 stars, based on 258 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

258 reviews

4.0

Apr 2, 2010

It's ok.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

1. Potential to make more money or transition into a different position

Cons

1. Time/Work Balance 2. Compensation should be better 3. Promotions should be based on merit not on tenure

4.0

Feb 24, 2010

Overall, a very good place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is excellent for the type of work performed. Much better pay than in most any other customer service/call center position. Pay raises and shift bidding are based on performance, not seniority which is a real plus. There is also potential profit sharing. You are also given quite a bit of paid time off. This is a stable company in an industry that will always be in demand. If you are willing to relocate, there are endless job opportunities around the country. The company will also help pay for certain continuing education.

Cons

Biggest downside for me personally is the difficulty in advancing within the local office. The work schedules are difficult also as almost all employees work at least one weekend day two out of three weekends a month and on some holidays also.

1.0

Jan 22, 2009

dont work here-AIG's better.

Account manager

Recommend

CEO approval

Business Outlook

Pros

A check. Point blank period. benefits suck more each day but working here is better than not having a job.

Cons

micromanagement at its finest. a shame how they closed up so much here out west. backstabbing managers, kiss-ups only thrive. sad state of affairs. ive been with this company for 13 years and they seem ready to boot me out the door. decent raises stop coming once they feel you're "trapped" for lack of a better term. they pay young people fresh out of school, who will probably leave them after a couple of years, then look at the aging workforce such as myself and figure out ways to eradicate us slowly but surely. im forced to compromise my morals everyday to meet goals

Viewing 256 - 258 of 258 Reviews

Jobs at Liberty Mutual Insurance

Associate Customer Service Representative, CI

Remote Licensed Customer Service Representative

Associate Customer Service Representative, CI

Associate Customer Service Representative, CI

Associate Customer Service Representative, CI

Liberty Mutual Insurance reviews FAQs

Liberty Mutual Insurance reviews Liberty Mutual Insurance Customer Service (CSR) reviews

Liberty Mutual Insurance

Liberty Mutual Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's ok.

Overall, a very good place to work.

dont work here-AIG's better.

Jobs at Liberty Mutual Insurance

Liberty Mutual Insurance reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Liberty Mutual Insurance reviews FAQs

Jobs at Liberty Mutual Insurance