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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,116 total reviews)
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Tim Sweeney

66% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews
3.0
Jun 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. There are great people there who do genuinely care about people. Depending on your role and where in the organization you are, there is good work/life balance - although I learned the New England area culture lends to prioritizing work over personal needs.

Cons

Recognition at LM is entirely set up to recognize individuals and specifically within LM Tech organization, the environment is very political and toxic because the concept of 'win as a team' is not embraced. Majority of the workforce has been there their entire careers, and career paths are generally vertical (vs. horizontal/matrixed). This creates an environment where people in senior level positions have worked together since right out of college. As a result, the tough conversations that need to happen and business needs go out the door in favor of friendships and favoritism. People who come into mid-level to senior roles from outside of the company are generally not embraced and influencing change is difficult. This also leads to leaders turning a blind eye to bad and unethical behavior of others. Especially in LM Tech - the culture is increasingly toxic and political. There is a lot of opportunity for LM to evolve, but they get in their own way by sticking to their old patterns. The Leadership development is seriously lacking. As a new manager, I had zero leadership development other than self-service learning modules in the L&D platform. My own manager had zero skills in how to provide development and coaching as a manager of managers. With the latest RTO mandate for employees living within 50 miles of the hub, remote employees are being left behind. Travel options are getting more limited due to expenses and remote employees are no longer on equal footing as their peers that live close to offices. Employees that are able to RTO are treated with preference.

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Liberty Mutual Insurance Response
12mo
We appreciate your detailed feedback. We are committed to fostering a collaborative and supportive culture and your insights here will help us do so
4.0
Jun 28, 2025

Great Place to work!

Recommend
CEO approval
Business Outlook

Pros

People and culture great Interesting work Strong mission

Cons

Can be a little hierarchical

2.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay and time off

Cons

Disconnect between upper managment and the floor. Misdirection of company goals and growth.

Viewing 412 - 414 of 10,116 Reviews

Glassdoor has 11,401 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.