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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance Sr. Customer Service Representative reviews

3.7

61% would recommend to a friend

(38 total reviews)
avatar

Tim Sweeney

47% approve of CEO

64% positive business outlook

Sr. Customer Service Representative employees have rated Liberty Mutual Insurance with 3.7 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

38 reviews
1.0
Sep 10, 2024
Recommend
CEO approval
Business Outlook

Pros

•benefits •erg opportunities to get off the phone

Cons

•horrible management •over the top & not realistic metric system •horrible systems/main systems always breaking down •lack of empathy to the real employees that TRY •no room to elevate in company UNLESS you have metrics that meet their standards •they don’t care about your education, job experience, etc if you want to progress

Viewing 4 - 6 of 38 Reviews

Glassdoor has 11,429 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.