Is Liberty Mutual Insurance a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Liberty Mutual Insurance have rated their employer with 3.7 out of 5 stars in 38 Glassdoor reviews. This is a higher than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Liberty Mutual Insurance .

Does Liberty Mutual Insurance pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Liberty Mutual Insurance with 4.0 out of 5 stars based on 38 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Liberty Mutual Insurance.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (209) , Insurance Agent (161) , Software Engineer (145) , Claims Specialist (131) , Analyst (119) , Underwriter (101) , Sales Associate (96) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Inside Sales Representative (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1327 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 881 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 727 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 542 reviews)); "Decent pay and work from home" ((in 353 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 254 reviews)); "Bad Upper Management" ((in 147 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Constant change and layoffs" ((in 116 reviews))

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Liberty Mutual Insurance

Liberty Mutual Insurance Sr. Customer Service Representative reviews

3.7

61% would recommend to a friend

(38 total reviews)

Tim Sweeney

47% approve of CEO

64% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.7

Work/Life balance

3.0

Senior management

2.7

Career opportunities

Sr. Customer Service Representative employees have rated Liberty Mutual Insurance with 3.7 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

5.0

Jun 21, 2024

Highly recommend

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work-life balance. Pay. Benefits. Coaching and development.

Cons

None, that I can think of

3.0

May 8, 2024

Mostly satisfied

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours, opportunities to advance quickly. Very autonomous environment

Cons

Tough market industry and we only have one carrier

4.0

Jan 2, 2024

Good pay no micromanaging

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to move up No micromanage

Cons

Metrics not easy to meet

Viewing 7 - 9 of 38 Reviews

Jobs at Liberty Mutual Insurance

Remote Licensed Customer Service Representative

Commercial Inside Sales Representative Hybrid - Liberty Lake, WA

Commercial Inside Sales Representative Hybrid - Liberty Lake, WA

Commercial Inside Sales Representative Hybrid - Liberty Lake, WA

Commercial Inside Sales Representative Hybrid - Liberty Lake, WA

Liberty Mutual Insurance reviews FAQs

Liberty Mutual Insurance reviews Liberty Mutual Insurance Sr. Customer Service Representative reviews

Liberty Mutual Insurance

Liberty Mutual Insurance Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Highly recommend

Mostly satisfied

Good pay no micromanaging

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Liberty Mutual Insurance reviews FAQs

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