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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,107 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews
2.0
May 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Ability to work out of my home. Good 401k plan, company match was always satisfactory. More then adequate flex time off.

Cons

Pay was below that of other insurance companies for the title and responsabilities. Communications were very poor, intimidation by managment for speaking up resulted in dead air time during conference calls. Billable hours required to meet expectations forces employees to be dishonest in reporting time. If one took their vacation time, they would have to come up with those hours for billing purposes, thus this was time "charged" against an account. Top management in Boston, meaning the underwriting, sales, and administartation appears to view the Loss Control Department as a somewhat necessary evil. Management protects it own and the greed is evident by upper management. Promotion is rare in the Loss Control Department with nowhere to advance to unless you are invited into the management club. In order to attain this level, you must be unable to perfrom the technical work, but like singing the Liberty song and drink the coolaid. This will not protect you though, they will still eat their own when necessary to protect themselves. Liberty also likes to throw you overboard in high seas, and tossing you a corragated PFD so the ship can sail on in good conscience.

3.0
May 6, 2010

The pay is the only thing keeping me there

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PAY-PAY-PAY Tuition Reimbursement Company is finally focusing on customers needs Great amount of hours for vacation per year Bonus

Cons

Health benefits are ridiculous. Deductible too high. Might as well buy private insurance. Cannot use the "Great amount of hours for vacation per year" as the company decides if you take time off based on 'their' needs. They're quick to ask for help to to meet their service needs, (and you do), but when you ask for a day off they waste no time in saying no. Middle managament paints a pretty picture to upper management, but in fact morale is very low among service people. The left hand does not know what the right hand is doing. A lot of inconsistency among departments , claims, sales , Underwriting, and cust. svc. Dress code Favoritism point system for attendance. (?) Quality scores are very subjective and inconsistent. This should not be the case when quality dictates your future in the company (raise, bonus etc...) Other insurance companies have higher bonus than Liberty. They do not care about employee, satisfaction. They ask 21 questions if you complaint about any type of pain (back, pain etc...) Need to upgrade chairs, desks, and overal equipment.

3.0
May 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Strong process potential Good communication across company departments - goals and vision Stable job if you get to remain with the company Interesting coworkers with heart Decent pay and decent benefits Strives to be industry leader with potential - Insurance sector

Cons

Strong process inconsistently applied Poor communication between upper mgmt to middle mgmt to line mgmt Many high achievers and talented professionals are laid off to restructure cost Performance reviews are fairly useless Decreasing pay and decreasing benefits Job and project integration/progress looks much better on paper than in real implementation Unnecessary stress at work across multiple departments due to avoidable process churn, carelessness, and inadequate resources

Viewing 9931 - 9933 of 10,107 Reviews

Glassdoor has 11,392 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.