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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,111 total reviews)
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Tim Sweeney

66% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews
4.0
Oct 2, 2025

Cutthroat

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management is nice and there’s a real team aspect to it.

Cons

Not a whole lot of wiggle room for mistakes.

1.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Pay after 10 years, Great benefits, Caring culture at the very Top levels (or they put on a good show), amazing coworkers (except direct and mid-level Mgmt)

Cons

My region within Medical & Disability Mgmt had HORRIBLE managers & directors. Managers were "promoted" that have NO people skills, EXTREME micromanagement (phone calls monitored, time on teams closely monitored - if you step away from computer for more than 5mins you are asked where you are), it's 100% check box mentality, and Manager reviews are based on mostly subjective details. It became an awful place to work. The NCM role was designed to to take advantage of RN "soft skills" and our role was a true advocate - we used to provide patient education and support, we helped people recover and get back to work. We used to have ability to use our RN critical thinking & there was some autonomy to make independent decisions. Those days are LONG gone. It became evident there is a push to get rid of RN's with longer tenure to then hire new nurses for about 30K less, FUN FACT: the NCM current starting salary is LESS than when I was hired TEN YEARS AGO in 2014 - DISGRACEFUL.

Viewing 280 - 282 of 10,111 Reviews

Glassdoor has 11,396 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.