Liberty reviews

3.6

49% would recommend to a friend

(267 total reviews)

Adil Khan

67% approve of CEO

60% positive business outlook

Liberty has an employee rating of 3.6 out of 5 stars, based on 267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

267 reviews
1.0
Jul 29, 2021

Avoid if you can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

35% staff discount Brand new offices Nice IT tools available Some brilliant coworkers which somehow are still hanging about

Cons

You will work long hours, very long hours, sometimes including weekends. A lot of these will be spent filling up manual spreadsheets, as some managers are unable to use IT tools to their full potential. Don't make plans for the evening - you will be given EOD deadlines by 5pm, with vague guidelines, stretching your shift into every other night. Progression, learning and development, diversity and equality are non-existent, you will often feel isolated, overworked and unappreciated. Other than staff discount, there are no other benefits. If you look at their recent job postings, they list the roles' accountabilities and skills you must have, but don't mention what you would get in return - that's a clear reflection of what life at Liberty is like. This company is extremely top heavy, it feels there are more managers and heads of than assistants these days. Their culture is hiring staff who love Liberty as a brand, and get people to do everything and anything for it, even if it makes you ill. Diversity is so poor, it's reflected in their product offer. Limited fashion sizing, the hair salon staff don't have any experience with textured hair, respectable brands are ignored, to make space for businesses of those close to the buyers and managers - even if they make questionable products. The business have lost many knowledgeable, and exceptional staff in the past few months, especially in the head office. People are tired, miserable, and in desperate need of empathetic, truthful, and inspiring leadership. Management is in denial, blaming Covid for the current scenario, instead of taking accountability and working towards driving positive change.

1.0
Aug 11, 2018

Appalling Management

Recommend
CEO approval
Business Outlook

Pros

Great staff discount Decent pay for retail

Cons

The worst management I have ever encountered I was bullied during my time by a member of staff who stole the sales of all her colleagues and was threatened on multiple occasions that I would be fired if I made any complaints Certain employees favourited and allowed to breach company policy, others reprimanded continually Management manipulated, lied and repeatedly humiliated staff The rota was continually done at last second, holiday requests where never met Terrible stock, buyers are awful at their job and refused to acknowledge input from sales associates so it is incredibly difficult to sell Stock rooms are a disorganised disaster, stock would get damaged and then would be impossible to sell Working conditions in winter were unbearable, no heating and the doors wide open Management would take pictures of staff spying on us trying to prove we were talking instead of serving customers Plenty of pleasant customers but you also have to put up with abuse from some truly awful entitled customers, I was verbally abused on a number of occasions, you have to have an incredibly thick skin to survive here Overall an awful incredibly stressful experience, I would never go back to liberty and was shocked by the reality of the store

1.0
May 24, 2017
Recommend
CEO approval
Business Outlook

Pros

The only pro of working at liberty is the commission scheme, although the basic salary is very very low, you can make alot of money due to the commission scheme in store. However this promoted a culture within the store of stealing sales, uncutting your colleagues and playing dirty because it's the only way to make money because the basic is so low.

Cons

Where to begin, the store literally has no idea who their target market is. The buying and merchandising team really need to wake up and actually buy product that excites people, it's so mismatched, nothing about this store is luxury or luxurious, I was constantly but down by my colleagues for being too formal with clients having come from top tier level luxury retailers it's imperative that clients are shown a certain level of respect, not at liberty, it's like working for an upmarket high street retailer. Little product training and uninspiring products in store. Staff don't have a clue about the product their selling. Higher management are rude, Teresa Baker in particularly. The security officers in liberty are a joke, rude to sales staff who they look down on, don't have a clue how to do their jobs, will shout and make your life more difficult than it already is due to lack of competence. Staff constantly take longer than the hour lunch given usually staff who've been with the company for over a year. Overall not a great place to work, I left after a month having been offered a position with a top tier French fashion house.

Viewing 37 - 39 of 267 Reviews

Glassdoor has 302 Liberty reviews submitted anonymously by Liberty employees. Read employee reviews and ratings on Glassdoor to decide if Liberty is right for you.