Pros
1. Pay is higher than average, even for the supplement industry. Even if you're on the lower end of the hierarchy, you can earn as much as a manager at GNC or Vitamin shop 2.Good health and dental benefits. Several options for 401k, etc. Insurance is free for the individual and there are fewer and fewer places that offer this. 3. Great Co-workers. The camaraderie and sense of ownership is really hard to come by. 4. If you are interested in the supplement industry, Life Extension's research and formulations are beyond anything that other supplement companies are doing. 5. Great Opportunities to meet interesting people in the health and wellness field. 6. Annual Bonus. 7. Unparalleled customer service
Cons
1. Corrupt and dysfunctional office politics that are very pervasive throughout the company. Witnessed several cases of constructive termination with employees. 2. High turnover among call center and support employees. 3. Call center employees are monitored and have to follow a rigid script that has more rules than an NFL playbook. A customer can report having a great experience, but someone can still fail a call based on not following this script. 4. Customer service comes at a cost of employees. The "never say no" works against the company and customers can be unnecessarily rude, mean, verbally aggressive for no reason and management has no backbone in order to address this, so consequently they let customers run amok. 5. Bad communication on all levels. 6.Annual Bonus-- becoming harder to obtain and rules changed every year regarding the criteria for earning a bonus. This might be due to the larger number of employees over the years. 7. Dysfunctional CEO and upper management that has the mentality that everyone can be replaced. 8. Little to no career development. 9. Any career development depends on who favors you in upper management. Lack of Honesty in this area.
