Life Extension reviews

It’s an incredibly stressful and oppressive environment being tethered to the phones while 40 plus hours per week. You only have an allotted amount of time for lunch, breaks, and bathroom time (yes, bathroom time counts against your break time). You are micromanaged by their workforce department literally every second of your day. They even have cameras on you. All of your calls are recorded and many of them are evaluated by the QA department. There are endless rules of of how to conduct the phone calls (over the top, ridiculous rules). They don’t set you up to be successful at your job, your more set up to possibly fail (your monthly bonuses are based on your call scores by QA). The QA scores are very subjective. The whole process can make you paranoid and full of anxiety. There are chronic callers every day who are VERY mentally unstable and don’t purchase a thing. They need to be banned from calling as they can threaten your QA scores. The hourly pay typically starts at only $18. That’s crazy for the expectations that are put on us! Everyone starts off working the night shift. It takes a very long time to get to the day shift (1 1/2 years or so).

There are numerous issues with the way this company treats its employees. Although I could write a book on this topic, I will keep it to the top few issues i believe are the most prevalent. First of all, you have to ask to go to the restroom. Second, every thing you do is watched every minute you are at work. You are recorded and micromanaged all day, every day. Third, if you are not able to adapt and figure out their always changing QA requirements, you will be fired. It doesn't matter if you have worked at LEF for 20 years. Fourth, there is a massive amount of hypocrisy with management and supervisors. Supervisors and the managers are on their phones constantly and have no problem telling you what areas you are lacking in while they laugh and "hang out". Lastly, and probably the worst part of this job is you are forced to speak with chronic callers that call every day, some of which are abusive or have mental disorders.