Lifetouch reviews

3.1

48% would recommend to a friend

(2,228 total reviews)
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Ken Murphy

51% approve of CEO

26% positive business outlook

Lifetouch has an employee rating of 3.1 out of 5 stars, based on 2,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jul 1, 2012
Recommend
CEO approval
Business Outlook

Pros

You take pictures. You can even be artistic, if you arent in the underclass division. But eventually you learn that even if you take the best pictures in the world it will never get you a raise, promotion, or even a thank you. And not even job security.

Cons

They call it an 'employee-owned' company, which sounds pleasant, doesnt it? As if it was a team, all pulling together, all looking out for our fellow employees. NOTHING could be further from the truth. The truth is Lifetouch is a monster, an octopus with many arms and divisions, all seemingly at odds with itself like a feudal state. For example: if a customer in our territory has to call the national not-so-helpful customer service center? We get billed by our own company. Seriously. One department charges another for use of equipment, and so on and so on. So you have these petty feudal office lords all in competition with each other, and at the very bottom of the food chain are the serfs--the photographers who actually DO the work. You'd think that a 'photography company' would treat the employees who actually PRODUCE the product the best, but they see photographers as a dime a dozen, all interchangeable cogs to be exploited and discarded when used up, replaced by some other young naive naif for minimum wage or close to. There's little or no advancement. When they want someone for an upper level position, they are more apt to find someone outside of the company with no photographic background rather than throw one of the photo serfs a bone. Our territory currently 'owes' corporate an ungodly sum of money because of mismanagement by the previous territory manager, not to mention a few big purchases--rather than compete with another, smaller company or studio, Lifetouch prefers to buy them outright. So the territory owes money to corporate...for the mistakes and misdeeds of a territory manager not even THERE any longer. The employees left behind are being 'punished' until the debt is paid off to corporate by having budgets slashed to the bone. So where does this money come from? NOT from taking pictures. By cutting labor cost. IE, the hours us poor serfs at the bottom need to stay alive. During the off-season you are either unemployed or getting 10-15 hours a week for 4-5 months straight. Oh, you COULD in theory work all year round and go from department to department with the rotating seasons but as I said, these are feudal lords who do not cooperate with each other. Its no longer about photography. We are actually being told to shoot LESS, just so they can squeeze in more appointments. Here is where the customer suffers, as the customer is getting very few pictures, done by a depressed, stressed, and overworked employee who KNOWS that even if he takes the most beautiful, award-winning portraits on the planet he is STILL going to get cut loose at the end of the season so there is ZERO motivation to do more than just the minimum effort needed to not get fired. So no. Don't work here. Find something you can make a living at.

2.0
Jun 28, 2012

Just when you thought it couldn't get worse....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent co-workers in the trenches and if it is still there when I want it, the retirement program.

Cons

The NEW Paid Time Off issue in which we lost hours to be sick and now the Federal Holidays come out of the lower hours as well. Corporate is either clueless or as I feel, they just don't care. Hourly employees are being forced to give up alot of the meager benefits we have, working less hours (that whole structure for paid time off was very well calculated to hurt), increased insurance premiums on those less hours and a general feeling that the 'family oriented' company we work for is only concerned with those 'family members' in the Twin Towers in Eden Prairie and district and plant management, the rest of us are just 'red-headed stepchildren'. No offense to redheads.

2.0
Jun 26, 2012
Recommend
CEO approval
Business Outlook

Pros

It's a job. Great way to get experience. As a former Olan Mills employee they didn't fire all of us when they bought out the company.

Cons

Not enough time to assist customers. Forced restrictions on photographs so you can't always get the best shots. Lack of training. Appointments every 15 minutes when it takes 30-45 to deal with just one customer.

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