Lincare has a certain business model that was created many years ago and it's worked for them financially; so they have never changed it. There are FIVE core positions at a center: (Service Rep, Customer Service Rep, Sales Rep, Healthcare Specialist, and Center Manager) There is NO deviation from this formula. the numbers of each type of employees at a center vary from center to center.... based on your OXYGEN patient base and profitability.
And they treat each "Center" as it's own company while maintaining a uniform corporate oversight. So you get to make your center GREAT or HORRIBLE.... sort of; The problem is.... not all centers are the same as far as demographics, competetivness (with customers OR Employees). A center manager with the odds against them can bring in bad numbers even though they are working very hard for the company..... and Lincare is very unforgiving when it comes to turning in bad numbers. Upper management's answer to every explanation for turning in a bad month is "well such and such center in some other state is able to do it..... why can't you????... you have no excuse... get better by next month or we will put you on an "action plan"" They stare at management summaries and make assumptions and that's how decisions are made.... No one in upper management actually looks at what's physically going on at a center. If they spent a whole month there, they could actually help make it better.
