Low pay, despite requiring a degree. There is little to no diversity among staff, and no people of color in management or leadership positions. In fact, there were only about 2–3 people of color out of roughly 25–30 staff members.
There was no adequate support or training for working with students who have behavioral or mental health needs, and staff are discouraged from seeking support when dealing with these challenges. Students face little to no disciplinary consequences and are often allowed to behave however they want.
The training provided is redundant, and the mentoring offered is minimal and ineffective. Many of the managers are rude but attempt to frame it as diligence or professionalism. Managers are often dishonest. They do not value loyalty and would rather have a higher turnover than invest in current employees.
Consultants are generally supportive when they are available, but they carry an extremely heavy workload. The job requires a significant amount of work within an 8-hour shift, leaving little to no downtime. Ten-minute breaks are often spent cleaning up or preparing for the next class, and the one-hour break is rarely a full hour. Burnout is inevitable in this environment.
