Loom reviews

3.8

70% would recommend to a friend

(83 total reviews)
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Joe Thomas

70% approve of CEO

70% positive business outlook

Loom has an employee rating of 3.8 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Loom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

83 reviews
1.0
Oct 21, 2021

Leadership has lots of trust-building to do

Recommend
CEO approval
Business Outlook

Pros

- No location-based compensation constraints. - It's a candidate's market right now and there has been churn on this team. Pay bands are wide and titles can be negotiated–use this to your advantage. - FANG-type and recent-IPO candidates are attractive. Going from a huge team to a small one can be a great opportunity for growth and novelty.

Cons

- PDE teams are primarily used for tactical execution purposes. Strategic and visionary work is almost exclusively gatekept by product execs. This is not a good place if you are an experienced IC or middle-manager and want to push back on the mastermind plans. The executive team will and has outsourced the work away from in-house teams when they refused to go along with their genius plans. - The company talks about values and unlimited PTO but it's not any different than other startups with founders that find themselves swimming in cash all of a sudden. Ego to leadership ability mismatch resulting in chaotic workloads that results in a homogenous type of staff because folks who don't fit this mold either by the way they look or the life responsibilities they have are buried with busywork that won't result in growth, or pushed out in one of those fun review cycles. - The company has very ambitious plans for the product but it's not as benevolent as their marketing makes it seems. They don't really care about what the future of work looks like so long as it includes you paying for Loom.

4.0
Oct 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Loom has some of the most thoughtful and capable people i have ever met in my life. * Your peers genuinely care about you and more often than not you will find help from some corner of the org as long as you ask for it. As long as you are autonomous, self-directed and show ownership you are rewarded for it eventually. * The company is better than most at remote culture and understands the value of in-person connections as well. * The engineering org has an incredible array of talent and expertise that has pulled off incredible innovation and shipments so far. * Technical and product vision for the company is much more ambitious than what meets the eye.

Cons

* The culture built on a sense of trust and assuming positive intent is going through some rough times at the moment as it scales massively while being completely remote. This introduces a lot of opportunities for people to get stuck in weird corners of the org where they may get stuck with an incompetent manager/hire or people who are still figuring things out. * As long as you are good at your job and upfront with feedback these situations resolve themselves out but like any org going through growing pains it doesn’t all work out every time. * It is also fair to say the leadership is going through a learning curve as well - some decisions may come off as opaque and ham fisted where they aren’t and some decisions just are exactly that. No company is going to have perfect leadership and no leader is going to be perfect. Also as the company grows there will be decisions that people don’t agree with. What matters is accountability shown based on the results of those decisions. * Certain parts of the org have more autonomy than others based on how mature the product is in that area.

1.0
Oct 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Mental health days- you need one everyday working here.

Cons

The following comments are based on some very recent positive reviews dated September 22, 24, 26, 28 and the "honest" perspective written on October 14. The review was lengthy enough. Some negative reviews have been squeezed out just like many honest employees at Loom. Thoughtful, smart, and humble are not words that come to mind when you think of Loom’s founders. Some French words come to mind, words that would be inappropriate to use on this platform. One stated that the culture at Loom is extremely supportive, friendly, and kind. That is as further from the truth as the farthest galaxy. The founders don’t care about building a team, they do however care about building their egos. The review goes on to state that the spirit of the company is mission driven and it is. The founders’ mission is to micromanage, have their hands in everything, and not trust ANYONE to do their jobs. There is so much thrash one feels like a dinghy caught in a hurricane. The thrash is not because you work at a high growth company it is because the founders are so insecure and so unsure all the time that they change their minds faster than you can blink your eyes. The founders should not worry about the product they should worry and focus more on changing their attitudes. The product is fine their attitudes not so much. The CEO (called C-EGO by many in the company) is not easy to work with. He is stubborn, fickle-minded, and super rude. There is nothing down to earth about the guy. How can he be down to earth when his ego is up in the sky? In an off chance if he wants to know your thought process it is only to have the satisfaction of shooting it down because only boy genius knows how to think, which obviously ends in messy decisions. Absolutely no one has any say in any decision making. That privilege is only enjoyed by Tweedle Dee and Tweedle Dum(b). One must be diligent and patient in this kind of fast paced environment where egos, competitiveness and toe stepping happen so often it will make your head spin. One is forced to learn to juggle between rude, unsupportive, and unhelpful colleagues. People fight over projects, and except for few, very few no one is allowed to have any ownership of their work. But no worries the company is very empathetic, they give time for you to rest and recharge so they can put you through all of that all over again. On the bright side, if you ever need help with your homework the CTO can help with Pre-K or kindergarten homework, anything beyond that you will be out of luck. Best of all you won’t need Netflix since you will be able to watch him make feeble attempts to build “culture.” After tearing down the culture he now wants to build it.

Viewing 43 - 45 of 83 Reviews

Glassdoor has 84 Loom reviews submitted anonymously by Loom employees. Read employee reviews and ratings on Glassdoor to decide if Loom is right for you.