Lucid Software reviews

4.2

82% would recommend to a friend

(589 total reviews)
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Dave Grow

86% approve of CEO

72% positive business outlook

Lucid Software has an employee rating of 4.2 out of 5 stars, based on 589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Lucid Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

589 reviews
1.0
Apr 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Almost everyone is nice and thoughtful, generally good people to work with. Lucid Software as a parent company provides lots of benefits, activities, learning/networking, and a positive culture. People were comfortable being themselves. Lucid had all the benefits that I would expect at a company of this size.

Cons

I think that candidates need to know that Lucidpress is a completely separate experience from Lucidchart/Lucid Software. Except for getting the same benefits package, it might as well be a different company. For all of the glowing reviews about "Lucid", you are not getting the Lucid experience at Lucidpress, despite how it may be presented during recruiting. Lucidpress is really an afterthought to anyone I met from Lucidchart, and not once did I ever see a Lucid exec attend a Lucidpress-only meeting, ever. Lucidpress definitely felt like it was struggling during my time there. As a salesperson, I received one marketing generated lead per month, two if lucky. Seriously. Only real estate sales is able to consistently close deals, otherwise it's entirely based on luck. Lucidpress hasn't figured out how to pitch to other types of businesses, and there is a fundamental issue that most companies don't actually want non-designers editing their branded content, contradicting our "brand consistency" pitch. When we did trade shows, very few leads came through and even fewer ever seemed to close. Prospecting also rarely worked and conversion on cold calls or emails was extremely low. Deal sizes are minimal, and $5-10k feels like a lot to designer buyers. I was often confused why I was hired when we seemingly had no demand or viable market, and constantly second guessed why I was spending my time here. Despite the issues that seemed to exist, I didn't see leadership making significant changes. It seemed like Lucidpress leaders just wanted to maintain the status quo for fear of admitting that things weren't working. Real estate deals were presented as growth indicators, but without a plan to replicate them in other industries. The burden is put on sales reps to figure out how to sell the product, but it didn't seem like the company or leadership was willing or able to set any real direction for sales to follow. Most importantly, I just think that anyone considering Lucidpress should be warned that it feels like a sinking ship. You're not joining the flashy unicorn of Lucid Software. It's not fair for anyone to think they're joining a growing part of Lucid when Lucidpress felt more like it's dying on the vine.

2.0
Oct 25, 2022

Good on the outside

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cool office Catered lunch in office People on top of their things Good benefits

Cons

- the “teamwork over ego” culture only applies to non-leadership roles. It seems like this is a way for leadership to keep underlings stay in their track, be obedient, and be scapegoats when convenient. Lots of ego are in play among leaderships. - the company hired a few new executives while the old CEO stepped down, this caused a huge culture shift. Toxic, hostile and aggressive behavior is now very much tolerated. Caring about employees and work life balance is 100% just lip service. - almost every team overworks. Many people log on, respond and send work messages in late evenings and on weekends. It doesn’t feel realistic to get all the work done in 40-50 hours a week, at all. Many people work the whole weekends to meet unreasonable deadlines. - lack of diversity. No matter how much lucid tries to advertise their diversity initiative, it’s so obviously lacking. For one, lucid only hires people with high GPA - that already limits the types of potential talents.

3.0
Dec 22, 2019

Lots of good... lots of not so good...

Recommend
CEO approval
Business Outlook

Pros

People at Lucid are great to work with. Benefits are good. Upper Management is very impressive. Great products. Annual retreat!

Cons

Strictly coming from someone in sales, Lucid doesn’t show great appreciation for sales. Pay is well under market value. Product teams don’t actually listen to what sales needs. Marketing efforts are subpar. Lucid is very frugal with their spending, but with that said, when they do spend money, it seems like a huge waste most of the time. The company parties are boring, the swag they give employees is useless. They give our customers way better swag than us. I know that sounds picky, but sometimes it’s nice to get something out of the ordinary from the company to show appreciation. I’ve been at Lucid almost two years, and I’ve never once been excited about the swag I’ve gotten. When you make and give out swag that no one uses, it’s seen as a huge waste. When you have a holiday party at a subpar venue with no music or anything entertaining, it seems like a huge waste. When you have an SKO at an event hall and give out a t shirt to all of sales, it makes us feel under appreciated. Come on... you can do much better.. I come to Glassdoor to share this because I know I have no where of expressing these feelings to management, nor do I think they would care. I like Lucid because of the people, I’m a top performer on my team. Once the people on my team leave or I get a better offer somewhere else, my ears will be open.

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Lucid Software Response
6y
I know sales has started implementing more frequent departmental surveys recently with the goal of better understanding employee needs and concerns. I hope this helps provide you with an avenue to convey this and other feedback. Please also know that my door is also open if you'd like to chat. -Kat
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Glassdoor has 670 Lucid Software reviews submitted anonymously by Lucid Software employees. Read employee reviews and ratings on Glassdoor to decide if Lucid Software is right for you.