Is Lumen a good company to work for as a Sr. Software Engineer?

Sr. Software Engineer professionals working at Lumen have rated their employer with 3.5 out of 5 stars in 175 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Sr. Software Engineer Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Sr. Software Engineer interview questions at Lumen .

Does Lumen pay Sr. Software Engineer employees well?

Sr. Software Engineer professionals rate their compensation and benefits at Lumen with 3.7 out of 5 stars based on 175 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Sr. Software Engineer salaries at Lumen.

How happy are Sr. Software Engineer professionals working at Lumen?

57% of Sr. Software Engineer employees at Lumen would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Sr. Software Engineer professionals have also rated Lumen with a 4.0 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.6 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 669 reviews)); "Good Work Life Balance and WFH" ((in 626 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 480 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 439 reviews)); "good culture and feels like a team" ((in 183 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 132 reviews)); "Poor upper management and stressful" ((in 132 reviews))

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Lumen

Lumen Sr. Software Engineer reviews

3.5

57% would recommend to a friend

(175 total reviews)

Kate Johnson

59% approve of CEO

82% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.4

Diversity & inclusion

3.3

Career opportunities

2.5

Senior management

Sr. Software Engineer employees have rated Lumen with 3.5 out of 5 stars, based on 175 company reviews on Glassdoor. This indicates that most Sr. Software Engineer professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Sr. Software Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

175 reviews

1.0

Jun 19, 2026

Toxic culture stifles innovation and accountability

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

The 4-day work-from-office policy offers reasonable hybrid flexibility.

Cons

The work culture at Lumen is deeply toxic, driven by office politics and self-preservation rather than merit or performance. Leadership, especially directors with 20+ years in the company, behaves as untouchable — resisting change and blocking fresh ideas. There is no clear vision or strategic direction, leaving teams confused, reactive, and demoralized. The recent layoff impacted around 350+ employees — mostly individual contributors and some low-level managers — while senior managers and directors remained completely unaffected, exposing a clear double standard. The people who built this broken culture faced zero accountability, while those doing the actual work paid the price. Career growth is minimal, innovation is absent, and the company feels focused on managing decline rather than investing in its people.

Lumen Response

Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important accountability and change is, so we're sorry to hear that you faced challenges here. We're committed to helping our leaders grow so that we can all succeed together. Your review will help us take any necessary action. We're glad you valued our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you again for your feedback.

3.0

Mar 11, 2026

Decent opportunities

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, good people, nice location

Cons

High turnover, shifting priorities, weak stock

Lumen Response

4mo

Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have faced challenges at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you valued our agile working model, people, and location. You help us get better every day. Thank you again for your feedback. We wish you all the best with the next step in your career.

3.0

Jan 19, 2026

So many micro managers

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

WFH Flexible timing fo jobs

Cons

Managers are not good . Micro manage your every task

Lumen Response

6mo

Thank you for being open with us. We need feedback to learn about how we can improve. Micromanagement can definitely be challenging. We're dedicating resources towards certitude, which means being vulnerable, promoting authenticity, and empowering others to fully demonstrate trust. We're glad to hear that you value our flexible work environment! We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We really appreciate your feedback, thank you for the work you do with us.

Viewing 1 - 3 of 175 Reviews

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Toxic culture stifles innovation and accountability

Decent opportunities

So many micro managers

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