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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,766 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Apr 13, 2026

      Flexible hours and nice coworkers, but poor management

      Lead information systems security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      FTO, flexible hours, nice coworkers

      Cons

      Management was awful, understaffed and no means to improve processes

      avatar
      Lumen Response
      1mo
      Thank you for sharing your feedback with us. We're determined to get better every day, so we value your feedback about management. We're committed to helping our leaders grow so that we can all succeed together, and your review will help us more clearly take any necessary action. We're glad to hear you valued our FTO, agile working model, and work culture! We wish you all the best as you continue on with your career.
      2.0
      Apr 11, 2026

      Internal disaster

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great job for executive level positions and AI engineers

      Cons

      Absolute disaster internally for any department outside of executive roles

      avatar
      Lumen Response
      1mo
      Thank you for leaving an honest review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. We recognize your experience with billing systems and leadership. We're committed to helping our leaders grow so that we can all succeed together. Your review will help us more clearly take any necessary action. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. We wish you all the best as you continue on with your career.
      4.0
      Apr 10, 2026

      Na

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work . And hybrid policy is good

      Cons

      No I don't have anything

      avatar
      Lumen Response
      1mo
      Thank you for taking the time to write a review. We value your input! We're excited to continue offering our agile working model to our teams. Thank you for all that you do at Lumen. We're glad to have you on board with us.
      Viewing 28 - 30 of 7,766 Reviews
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      ReviewsLumen reviews

      Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.