Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Layoffs, commission caps, comp plan changes, poor job mobility

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Lumen Response
1mo
Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're happy to know that you valued work and life balance. We wish you all the best with the next step in your career. Thank you again for your feedback.
3.0
Apr 18, 2026

Flexible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible working arrangements, good benefits

Cons

no pay reviews for many years.

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Lumen Response
1mo
Thank you for taking the time to write a review. We appreciate your feedback! Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're sorry to hear that you faced challenges with pay reviews. We're happy to hear that you took advantage of our agile working model and benefits to succeed! Thank you for all the years you spent with us. We truly wish you the best of luck.
4.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary is competitive compared to other companies.

Cons

Leadership will Micro manage Contstant change and High monthly quota.

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Lumen Response
1mo
Thank you for sharing your feedback with us. We value your input! We know how impactful micromanagement and change are, so we're sorry to hear that you faced challenges here. We believe in helping everyone to reach their full potential. This will help us take any necessary action. Great to hear that you valued our compensation practices! Thank you again for your feedback. We wish you all the best as you continue on with your career.
Viewing 25 - 27 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.