Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Apr 19, 2019

Decent at first

Recommend
CEO approval
Business Outlook

Pros

Co workers were amazing, benefits were cool(average, I guess)

Cons

Layoffs. It's something that happens at most companies, but it got to a point where I never knew if I'd have a job in the next 6 months or not. Perhaps I just came in at a bad time. Less employee focused than it used to be. The CEO has a "take it or leave it" attitude, which isn't necessarily a bad thing. He just seems like he cares more about business than employees, like he doesn't have a heart sometimes. I heard he took away some perks to save money.. small perks, but still. Again, I "heard" that. It could just be rumor Business over employee attitude seemed to be very prevalent in my management chain as well. I had good managers, but we reorg'd so many times that I eventually started getting some duds. VP and management making promises for our team that are super unrealistic to keep and expecting us to work ridiculous hours everyday, every weekend... for no reason. I again, would like to emphasize that this was my personal experience, but I think it's a bad sign that my management and my CEO seemed to have similar attitudes. There is great management at CenturyLink, but since of my personal experience was just awful. Excessive reorg makes it unnecessarily more difficult to move up, because it's like you have to start all over with each new manager/VP to prove that you do good work and be in good standing with them. My initial experience was much better and I would have given a higher reading in the past. But my last experience us the most recent and left a lasting impression on me.

1.0
Apr 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Freedom to make your own schedule for sales.

Cons

Horrible after the sale is made, installs are the worst, billing is nightmare and nobody at CenturyLink cares about you or the customer. Since CenturyLink purchased Level 3 it only got worse. All of the C level at CenturyLink were replaced with Level 3 people. CenturyLink does not like to pay commissions and you have to fight for every dollar that they owe you. By the way, they like to charge customers for services that are not even installed.

Viewing 316 - 318 of 7,790 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.