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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,791 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      2.0
      Feb 27, 2017

      Finanical Analyst

      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      CTL has some positive strategic initiatives and is slightly ahead of the curve to developing into a digital business. There are small pockets and teams of achievers and doers.

      Cons

      - Dinosaur like c-suite. - Standard telco industry problems. Management is too focused on cutting operating costs because they are selling a commodity product, which makes it very difficult to grow revenue. As a result, regular layoffs are standard practice, which leads to lots of politics versus real teamwork and positive attitudes.

      4.0
      Feb 15, 2017

      Great, with caveats

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really great, fun people who know how to mix work and play - though some are gone now. Family feeling to the workplace, with relative flexibility in hours and work locations in some functions more than others. Good benefits - standard if not slightly better than average. I would return to the company for the right job. Most leadership teams support your professional growth and offer opportunities for development, though there is no formal leadership development path. Really strong rigor around analytics teams which leads to excellent work.

      Cons

      No sense of gender balance or equal pay for equal work, and promotions were doled out on the "good ole boy" system. I was constantly paid under the minimum while putting in 60+ hours of work a week. No real commitment to diversity hiring at any level. Some in HR slow to react to toxic behaviors in the workplace,though this appears to be improving with changes in upper management.

      2.0
      Feb 11, 2017

      RIF

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Most people are great to work with.

      Cons

      Management seems to be disconnected from the workers. Higher levels keep reducing employees to try to save cost from landline losses and debt from buying other companies. Yearly layoffs are a thing. Advancement opportunities are hard to come by. Unless you push back, 80 hour weeks are not uncommon.

      Viewing 361 - 363 of 7,791 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.