Lumen reviews

3.4

57% would recommend to a friend

(7,791 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Apr 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Structured pay, which goes up as you build tenure, and since this is a sales job you also have the ability to earn commission. Not many cons to the job however...

Cons

Very high stress/borderline hostile environment, constant pressure to sell. MANDATORY sales quotas are in place and they make it very clear if you do not meet said quotas, you are out of there. On top of that, micromanagement is a pretty regular occurrence here. If you werent crazy in the head when you went in, youll be bat-schite crazy by the time you leave the company!!! This company is NOT customer focused at all, its all about milking every customer that calls in for every last cent. If you dont offer a customer a product until they are blue in the face and screaming mad, youll be written up for "incomplete offer". Also Overtime is capped at 9 hours a week so if you like OT opportunities or need the money, id look elsewhere. Ability to advance in the company....forget about it! Unless you want to move to Arizona or Denver

2.0
Mar 12, 2017

Global Accounts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

colleagues and customers, product set, individual leadership teams around the country

Cons

Poor systems integration and support create many challenges to selling and ordering, long after mergers. Overloaded provisioners because Monroe leadership has unrealistic plans to get to automation which is, if years off, near impossible due to product complexity and systems issues. Very limited recognition programs, near constant reorganization and layoffs, unresponsive HR department, and while benefits could be considered 'standard' that's not saying much as there is a singular choice of healthcare provider, which is also just average and large copays. One wonders what kind of caliber leadership you can attract to a HQ like Monroe, LA.

Viewing 358 - 360 of 7,791 Reviews

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