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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,790 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Feb 25, 2025

      Stable job

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide great stability !!!

      Cons

      Not too much innovation or trending and emerging tech, do not recommend for someone younger.

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. We appreciate your feedback. We wish you all the best with the next step in your career !
      1.0
      Feb 25, 2025

      Corrupt Policies

      Remote it support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, pay, and opportunities for promotion or lateral change.

      Cons

      CWA Union position, poor communication from or between leadership (ironic for a telecom/communications company). Slow to no response to equipment issues, Entirely rote job expectations: scripting, processing analytics, surveying: creativity is actively put down and derided. Database systems (for diagnostics and analytics) constantly slow or unresponsive across the department, but individuals were expected to keep low calls times even when they had no tools to help the customer.

      1.0
      Feb 24, 2025

      Lumen review

      Lead software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work culture and colleagues are helpful.

      Cons

      You don’t get paid enough and no yearly increments

      avatar
      Lumen Response
      1y
      Thank you for taking the time to write a review. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We hope that you continue to enjoy the work culture. We're happy to have you on the team !
      Viewing 367 - 369 of 7,790 Reviews
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      ReviewsLumen reviews

      Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.