Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Feb 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Lumen is a good company, but the people here make it bad.

Cons

Manager is biased, they like only when things are going their way, but if someone doesn't follow them blindly, they won't even consider the work, they will just give poor rating which will negatively impact performance review and STI Pay along with hike. And we don't even have the right to question them, because if we question, they will try to explain that it was us who was at fault and we will have to accept the bad rating, in spite of the hard work. Even though in the performance rating comments, they have mentioned all good things, but while on call they will dig out in past and bring out things which are not even valid, because they do the same but if we do that, it becomes an issue. After all the conversation if we are still not satisfied with the ratings they give, they will ask us to talk to the upper management, but they will also threat us that if we talk to the upper management, it will not be good. Basically, either we do what they are saying and if we don't do or question them they will give poor rating. Also, the management in Lumen India is not good.

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Lumen Response
1y
Thank you for taking the time to write a review. We appreciate your feedback to help us improve. This will help us more clearly take any necessary action. We're glad to have you on board with us!
3.0
Feb 26, 2025
Recommend
CEO approval
Business Outlook

Pros

good benefits, good people, good products. good place to learn a lot.

Cons

bad leadership, bad support for customers, a lot of processes that don't make sense

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Lumen Response
1y
Thank you for sharing your thoughts. We need feedback to learn about how we can improve. We're glad you're enjoying the work benefits and work culture. Thank you for all that you do at Lumen !
5.0
Feb 25, 2025

The "I"s have it!

Recommend
CEO approval
Business Outlook

Pros

Innovative Integrated Internet Infrastructure security offerings! (That are different than cloud offerings) Almost every business utilizes part of the Lumen peered network!

Cons

Change happens all the time and sometimes it is quite unexpected!

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Lumen Response
1y
Thank you for sharing your feedback with us. We value your input. We want to hear from people like you to learn how we can do better. We're glad to have you on board with us!
Viewing 364 - 366 of 7,790 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.