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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,766 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Jan 16, 2015

      The left hand doesn't know what the right hand is doing

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It really got to the point that I was only coming to work since I made lots of friends when helping everyone when they first started

      Cons

      Management has got to the point that they are not on the same level and everything has become wishy-washy Sales reps have had just about all their commission taken away. Sell the same amount of units 10 months ago and your commission would be $1,400 or more but now it equals out to $525

      1.0
      Nov 9, 2014

      Work Here Only if You're Desperate

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very few, if any, pros. Unless you live in Monroe or are willing to move there, promotions are non-existent and at some point your job will probably go away anyway. If you live in another city your compensation may be OK at first but they are always looking for a reason to cut it. They think salaries and the cost of living in Seattle are the same as Monroe.

      Cons

      Company leadership is clueless, horrible, hypocritical and untrusting. The company is still run as if it's some sort of mom and pop phone company instead of a major corporation. There is no accountability for bad decisions and poor performance. The old boy southern network is alive and well and competence is not a consideration. The Unifying Principles are a joke and force fed to employees while virtually ignored by leadership. The CEO is probably a nice person but he doesn't know a lot of what goes on, or he doesn't want to know.

      1.0
      Sep 23, 2014

      TERRIBLE EXPERIENCE

      Customer service/sales work at home
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get benefits after 90 days

      Cons

      Training was not good and did not prepare you for the job; more than half of my training class quit! Trainer was not good and neither were there SME'S as they call them; the NOHD department was rude; the Help Desk was rude; my boss told me he could not help me with my job because he was not good at systems!

      Viewing 37 - 39 of 7,766 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.