Lumen reviews

3.4

57% would recommend to a friend

(7,794 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

You get paid. Benefits are OK, not poor and not great, but OK. There are nice employee discount programs. At an abstract level, management is trying to do the right thing.

Cons

Working for CenturyLink is a return to the dark ages. It’s a telephone company with stone-age processes, fiefdoms and politics. People fight for authority but run from responsibility. Clerks with grade-school educations stand in the way of progress. Reorganizations stop the company cold for months on end. IT systems are beyond dreadful. Services consistently rank at the bottom of independent customer surveys. If you are achievement-oriented you will be frustrated every single day. For people seeking a high technology company, look somewhere else. If you want to work for a well-managed company, go anywhere else. But if you just got fired by the DMV, you will fit right in and increase the company's average IQ.

1.0
Jun 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Somewhat decent base and work hours.

Cons

Managers full of promises about comp, never to come true. Revolving door job due to poor / dishonest direct manager. Managers clueless about their own product set so you are own your own to find the resources you need to come on-board and excel. Requests to direct manager for tools / advice needed to complete your on-boarding go unanswered. There is a reason why they constantly have openings of the same job over and over again. Hiring manager did nothing short of lie to get you in the door.

4.0
Jun 16, 2015

Technical Support Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule and nice place to work

Cons

Going through changes from acquisitions

Viewing 403 - 405 of 7,794 Reviews

Glassdoor has 8,443 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.