Lumen reviews

3.4

57% would recommend to a friend

(7,794 total reviews)
avatar

Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Jan 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Company. Work life Balance

Cons

No such cons found as yet.

avatar
Lumen Response
1y
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. We're glad you're enjoying the work-life balance. Thank you for being part of the Lumen team !
5.0
Jan 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, standard on boarding, consistent work environment

Cons

Limited upward mobility, no yearly pay raises

avatar
Lumen Response
1y
Thank you for sharing your thoughts. We're glad to hear that you are enjoying the work benefits and environment. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all that you do at Lumen!
2.0
Jan 7, 2025

Run Away, Don’t Walk

Recommend
CEO approval
Business Outlook

Pros

Marketing team is very helpful with content and demand generation. That’s the extent of Pro.

Cons

Executive Management, antiquated systems and processes, poor focus on fixing customer perception of inadequacies from Level 3 and CL acquisitions. Pricing out of whack compared to competitors. AI strategy is limited to really just providing pipes.

avatar
Lumen Response
1y
Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
Viewing 424 - 426 of 7,794 Reviews

Glassdoor has 8,443 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.