Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,444 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 652 reviews)); "Good Work Life Balance and WFH" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 499 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "We did have a good work from home program but it also has changed." ((in 167 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 128 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,795 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

1.0

Mar 26, 2014

They do not value their employees. There unified principles are a sham

Central office technician

Recommend

CEO approval

Business Outlook

Pros

none They contract all their construction inside and outside to contractors. Upper manaagement does not care.

Cons

They buy the cheapest equipment. For example, Qwest would buy a 100 shelf. Centurylink buys 10 shelf. Customer service is terrible

2.0

Jan 27, 2014

Never Boring, Every Day is an Adventure

Lead engineer

Recommend

CEO approval

Business Outlook

Pros

Attempt at family atmosphere and feigning interest in employees near HQ. Focus on strategic growth provides far better prospects than competitors.

Cons

Clear preferential treatment to employees at Corporate HQ vs. satellite locations for everything but pay. Expectation that because Monroe-area is poor everyone should be happy with making above the average wage in town. General attitude that everyone should just be happy to have a job. Expect to be bombarded with pro-Christian atmosphere at corporate, which includes praying by Leadership at company sponsored events. Middle management not at all in line with senior management or amongst themselves. Both often disconnected from reality due to poor communication throughout. Chaotic at times as work is dropped or moved between organizations. Significant red tape and politics since QWest onboarding. Lack of accountability for poor choices or follow thru for all. Excessive bean counting and alignment with Wall Street instead of making long term choices good for the business.

1.0

Jan 14, 2014

Horrible company to work for. I would rather be homeless

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, that's about it. Not many pros.

Cons

Terribly low pay below market average, unrealistic sales quotas, lies from management, no parking.

Viewing 436 - 438 of 7,795 Reviews

Jobs at Lumen

Lead Corporate Investigator

Business Intelligence Analyst

Manager Network Operations

Critical Spares Logistics Coordinator

Lumen

Lumen reviews

Company ratings over time

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Reviews by job title

They do not value their employees. There unified principles are a sham

Never Boring, Every Day is an Adventure

Horrible company to work for. I would rather be homeless

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