Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,415 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 471 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 186 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 144 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "low salary and non timely promotions" ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What Lumen locations have received the highest employee ratings?

Southfield , Kissimmee , Scottsdale , Boulder , Norcross , Tucson , Jersey City , San Antonio , Ashburn , Irvine

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Mar 7, 2026

Chaotic and Stressful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Knowledgeable and helpful coworkers. Remote work.

Cons

Constantly shifting focus. Unrealistic goals.

Lumen Response

2mo

Thank you for sharing your thoughts. We value your input. We're disappointed to hear about your experience at Lumen. It's important to us that focus remains in scope and goals are realistic, so we're sorry to hear that you faced challenges here. We take transparency seriously. We're happy to know that you valued your team and our agile working model. Thank you for all the years you spent with us. We truly wish you the best of luck.

2.0

Mar 6, 2026

Unattainable Sales Goals

Account manager

Recommend

CEO approval

Business Outlook

Pros

Competitive Pay. Great Benefits, Renote work environment

Cons

Unattainable sales goals, constantly changing account base

Lumen Response

2mo

Thank you for sharing your thoughts. We're determined to get better every day, so we value your feedback about goals and account base. Goals and account retention can definitely be challenging. It's our priority to ensure that we can all succeed together, so this will help us more clearly take any necessary action. We're glad to hear that you valued our compensation practices, benefits, and agile working model. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.

4.0

Mar 4, 2026

Good Company

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

Work life balance Culture Exciting work

Cons

Salary Reorgs are often Scope

Lumen Response

2mo

Thank you for your insight into working at Lumen. We appreciate your feedback. We recognize your experience with compensation, reorganization, and scope. Lumen understands the impacts these events have on our employees and provides support and guidance through challenging transitions. We hope you continue to enjoy our work-life balance practices and culture, and remain excited about your role! Thank you again for your feedback. We're happy to have you on the team.

Viewing 43 - 45 of 7,766 Reviews

Jobs at Lumen

Media Relations Senior Manager

Account Manager I - Wholesale

Network Infrastructure Communication Manager

Senior Director- Chief of Staff

Lumen

Lumen reviews

Ratings by category

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Reviews by job title

Chaotic and Stressful

Unattainable Sales Goals

Good Company

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