Lumen reviews

1. Everything is investor-first at the expense of employees. They conduct layoffs 3-4 times per year, prioritizing newer people to save money because it's less severance for them to pay and they even keep their 401K match rather than giving it to you. Getting a promotion or raise is super rare. And they have 0 active effort towards any professional development or DEI beyond buying some personality tests and pretending that's support. 2. It's a pain to get anything significant done. Classic slow-moving big company with multi-team buy in, but without the clear organization of the typical big company. Navigating the complexity is all on your own, and they change direction every quarter through the most inefficient alignment I've ever seen. It takes a whole month to set unclear direction and then it changes completely again in 2 months. So much wasted work. There are business tailwinds now, but it's a competitive space and Lumen is so far from being a company that can compete.

Toxic micro-managers actively look for any reason to harass. Could be as small as pulling up an email/call and dissecting it word for word. Broken internal processes lead to low customer obsession, poor or no follow through, and incredible lead times on quoting, billing, installation, etc. Leadership just repeats accountability but have yet to see any. Motivation tactics are essentially telling you if your not at quota you will be fired on a weekly basis.