Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Very autonomous position, little oversight…

Cons

Going hand in hand with zero help. Asked for guidance and clarity, received none.

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Lumen Response
1y
Thank you for taking the time to write a review. We want to hear from people like you to learn how we can do better. This will help us more clearly take any necessary action. Thank you for all the time you spent at Lumen.
3.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

The rank and file people are wonderful individuals and the culture is one of respect and transparency. Work life balance is the best I have ever had. As a matter of fact, I'd like a little more on the work side - never thought I would say that!

Cons

There have been so many lay-offs getting work done is hard. Kate and her SLT team seem great. But then the old VP/Sr Director levels get in way, working more for thier own good and survival than for the company or the customers. There is no clear career growth path. Still pretty siloed work behavior. No incentive to let good people grow in other areas and no mechanism if your boss just doesn't want to let you move up or over.

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Lumen Response
1y
Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
3.0
Sep 17, 2024

Meh

Recommend
CEO approval
Business Outlook

Pros

Great team, great work/life balance.

Cons

Upper management has no idea what's going on.

avatar
Lumen Response
1y
Thank you for taking the time to write a review. We're glad you enjoyed the work-life benefits. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career!
Viewing 460 - 462 of 7,795 Reviews

Glassdoor has 8,444 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.