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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,795 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jun 23, 2024

      fully remote, independent

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      they give you 2 hours a month for a program called 2foru and you learn new skills, fully remote, sales comp paid monthly on top of pre paid card that usually gets filled weekly sometime bi-weekly

      Cons

      fully remote, management has their cliques, not a lot of constructive feedback, been left hanging on calls with customers a lot because management isn't always responsive (embarrassing for customer), they are still trying to get out of the black cloud from stealing money from customers, if they don't like you then they can put in a que that offers no sales opportunity, if they want you gone it seems like they'll move to retention and not provide any training therefore hurting your comp, hard to take pto, a lot of times you get mocked in the teams chat or they will send employees to spy on you at your home location.

      avatar
      Lumen Response
      1y
      Thank you for sharing your experience at Lumen with us. We're determined to get better every day, so your feedback is important to us. We're happy to hear that you enjoy the 2forU program we offer at Lumen. We wish you all the best with the next step in your career!
      2.0
      Jun 21, 2024

      Not recommended

      Technical architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited pto and benefits are good, along with wfh.

      Cons

      Personal politics are very visible. In the last 6 months over 2k employees were laid off. Some of that war early retirement but they've almost crippled the company.

      avatar
      Lumen Response
      1y
      Thank you for sharing your experience at Lumen with us. We're determined to get better every day, so your feedback is important to us. We're happy to hear that you enjoy the PTO and benefits we offer at Lumen. Thank you for all the hard work you do with us.
      2.0
      Jun 15, 2024

      Intern -> Full-Time Thoughts

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexible since working remote

      Cons

      - So much restructuring and organization, waiting around for senior roles to be determined so you can get started on projects - Lots of initiatives that are market as "savings" or "cost-out" actually seem useless and more expensive and time-wasteful to implement - Senior leadership doesn't really know whats happening to teams downstream, projects that are being assigned seem to have no value or strategic purpose - Company can seem too large, and you lose your purpose within the organization since you can't connect your role/team with others within the company - Whole company is completely remote, which I think killed the culture - Not a great company to begin your career with

      avatar
      Lumen Response
      1y
      Thank you for your response. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We really appreciate your feedback!
      Viewing 463 - 465 of 7,795 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,444 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.