Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,448 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 653 reviews)); "Good work life balance and flexible" ((in 612 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 435 reviews)); "good culture and feels like a team" ((in 189 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "Poor upper management and stressful" ((in 126 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

56% would recommend to a friend

(7,799 total reviews)

Kate Johnson

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

4.0

Oct 22, 2024

Great opportunity

Eam

Recommend

CEO approval

Business Outlook

Pros

Lots of cutting edge technology

Cons

Delivery is challanging for some projects

Lumen Response

1y

Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for being part of the Lumen team!

4.0

Oct 21, 2024

Company in transition

Regional vice president (rvp)

Recommend

CEO approval

Business Outlook

Pros

The new leadership has refocused the corporate mission

Cons

change in leadership was a bumpy ride

Lumen Response

1y

Thank you for sharing your feedback with us. We value your input. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all that you do at Lumen!

5.0

Oct 21, 2024

Overall a good company

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

Good company to join and good work life balance

Cons

All ok no such corns as i know

Lumen Response

1y

Thank you for taking the time to write a review. We're glad to hear that you're enjoying the benefits. We're happy to have you on the team!

Viewing 538 - 540 of 7,799 Reviews

Jobs at Lumen

Director II Capture & Proposal Public Sector (SLED)

Manager Network Planning

Senior Lead software Engineer

Senior Director, AI Enablement and Transformation

Lumen

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