Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,448 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 653 reviews)); "Good work life balance and flexible" ((in 612 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 435 reviews)); "good culture and feels like a team" ((in 189 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "Poor upper management and stressful" ((in 126 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

56% would recommend to a friend

(7,799 total reviews)

Kate Johnson

68% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,799 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

3.0

Oct 20, 2024

Legacy mid-level leadership is hurting moral

Customer success

Recommend

CEO approval

Business Outlook

Pros

Good intentions to turn company around but it’s a big task.

Cons

Directors and VPs seem more concerned with politics than doing the right thing for employees and customers. They sing kumbaya in front of everyone and in the background, continue to support broken processes and political maneuvering to keep SLT happy. Someone has to take accountability for stopping broken processes that impact customers. including employee retention. I went to a competitor because an internal promotion was too slow. Meanwhile, watching the company promote many to VPs and Directors left and right is very demoralizing. Rank and file should be financially invented without making it a monumental task for approval.

Lumen Response

1y

Thank you for sharing your experience with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all the years you spent with us!

3.0

Oct 20, 2024

Good company

Release manager

Recommend

CEO approval

Business Outlook

Pros

Great people, focus on mental health and balance

Cons

Unstable company at the moment.

Lumen Response

1y

Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. Lumen is committed to creating a supportive culture that prioritizes employee physical, mental, financial, social and professional well-being. Empowering all employees to thrive personally and professionally by connecting them to resources, programming, and a supportive community helps create a healthier, happier, and more resilient workforce. We wish you all the best with the next step in your career!

4.0

Oct 18, 2024

Good Coworkers/Company Getting Better

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Work/Life Balance Great CoWorkers Remote

Cons

Leadership can be a bit all over the place Leadership needs to get on one page They are getting better though

Lumen Response

1y

Thank you for being open with us. We're glad you're enjoying the work benefits. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

Viewing 541 - 543 of 7,799 Reviews

Jobs at Lumen

Lead Corporate Investigator

Manager Network Operations

Business Intelligence Analyst

Project Manager and Planner

Lumen

Lumen reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Legacy mid-level leadership is hurting moral

Good company

Good Coworkers/Company Getting Better

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Lumen reviews FAQs

Jobs at Lumen