Lumen reviews

3.4

56% would recommend to a friend

(7,799 total reviews)
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Kate Johnson

68% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Oct 18, 2024
Recommend
CEO approval
Business Outlook

Pros

They have earnestly turned a corner to do better by their employees with benefits, resources, fair bonuses and pay raises. Attempting to re-shape their management structure and pull in the business needed to improve processes.

Cons

A lot of the process will take a lot of time to advance and become better because they need to complete the cycle of revenue growth, hiring right to fill the right gaps etc. which takes time. Internal investments don't pay off overnight and trickle down to better efficiencies like getting off of spreadsheets for things that should be in a data lake with well thought out applications shared across the organization. Like left hand and right hand knowing what each other are doing and double spending in some places and in others there are processes so tied down with bureaucracy that is trying to combat that that I have seen 30 people hours spent on meetings and e-mails to figure out what to do with a less than 10k purchase that should be passed on to a customer. Maybe apply if you are a good business analyst.... Could help out.

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Lumen Response
1y
Thank you for your transparency about your experience. We value your input. We want to hear from people like you to learn how we can do better. This will help us more clearly take any necessary action. We're glad to have you on board with us!
5.0
Oct 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance Great leadership in security Amazing benefits Unlimited FTO Inclusive Accepting company culture Stellar outlook

Cons

Poor documentation Below average pay

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Lumen Response
1y
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices.
Viewing 544 - 546 of 7,799 Reviews

Glassdoor has 8,448 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.