Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,449 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Good Work Life Balance and WFH" ((in 615 reviews)); "The pay is good and the product line is broad" ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 456 reviews)); "good culture and feels like a team" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 142 reviews)); "Poor upper management and stressful" ((in 124 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

56% would recommend to a friend

(7,800 total reviews)

Kate Johnson

68% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 7, 2020

The new Level3 culture is toxic.

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Good introduction into other technologies (outside of telecom) so you can leave sooner.

Cons

Telecom is already a grind, CTL makes it worse. The new Level3 culture is toxic. Where did all the former CenturyLink people go? Did they leave, were they pushed out, or both?

Lumen Response

6y

Thank you for this review. CenturyLink has a history of growth through strategic acquisitions and we are particularly proud of our most recent acquisition of Level 3. We are continuing our integration journey and understand that change can be tough for some employees, we will continue to focus on creating a positive, inclusive, employee friendly culture.

1.0

May 2, 2020

PTSD

Operations technician

Recommend

CEO approval

Business Outlook

Pros

They gave a paycheck I guess.

Cons

Ran a skeleton crew in a 24x7 center that supported everything from a mom and pop shop to 911. You had 2 days of training on complicated technology and then were expected to troubleshoot. Management runs the place like they are in the military. Be ready to be treated like garbage

Lumen Response

6y

Thank you for taking the time to write a review. CenturyLink works hard to create a positive working environment built on a foundation of strong leadership. We are sorry to learn you did not enjoy working here.

1.0

Mar 31, 2020

Engineering

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Managers and lower are great people. Directors and above don’t care about the employees.

Cons

Too top heavy and it’s the good old boys club. Not what you know but who you know. No raises anymore. I left because I would not make someone lose their bonus to meet a made up number. Fix management so that you can rate on what a person does not what you need to make them to get your bonus .

Lumen Response

6y

CenturyLink embraces a “Pay for Performance” culture and gives managers and business units the autonomy and ownership to make compensation decisions (raises, promotions etc.) for their teams. We value all our employees regardless of their level or position.

Viewing 547 - 549 of 7,800 Reviews

Jobs at Lumen

Manager Network Operations

Business Intelligence Analyst

Senior Communications Consultant

Project Manager and Planner

Lumen

Lumen reviews

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The new Level3 culture is toxic.

PTSD

Engineering

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