Lumen reviews

3.4

56% would recommend to a friend

(7,800 total reviews)
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Kate Johnson

68% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Oct 3, 2024

Benefits

Recommend
CEO approval
Business Outlook

Pros

Some good benefits , like 401k

Cons

They are currently downsizing, no more pension

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Lumen Response
1y
Thank you for sharing your story with us. We're glad to hear that enjoyed the benefits. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We truly wish you the best of luck !
3.0
Oct 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Innovative Long Tenure Use of advanced modern systems to manage the business Remote work culture Always looking to improve/continuous improvement Lean culture Diverse Workforce Good bonuses Good Severance Packages Many woman leaders

Cons

No yearly raises No care for loyalty of workforce Constant Reorgs New Leadership every six months Cliquey Culture Questionable/Non-Qualified Leadership Trouble Selling Products Constant Layoffs Constant inner struggle between departments Used to feel like a big family but mergers changed culture

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Lumen Response
1y
Thank you for taking the time to write a review. We're glad to hear that you enjoyed the work culture and compensation. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
1.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay was decent Your peers are usually helpfull and try to assist

Cons

The managment gives little to no guidance The managment is not straightforward about tasks that need to be completed. Usually leading to confusion and a more important task not getting completed and putting the fault on those below them. When things get difficult managment pushes to lay off employees or fire them rather then putting in the effort for proper training When I advised managment I was part of the lgbtq and gender fluid. I was treated differently. Communication broke down, about a month later I was laid off.

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Lumen Response
1y
Thank you for being open with us. We're happy to know that you valued the compensation. We're determined to get better every day, so we value your feedback about management. This will help us more clearly take any necessary action. We wish you all the best as you continue on with your career!
Viewing 568 - 570 of 7,800 Reviews

Glassdoor has 8,449 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.