Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible working hours, remote work

Cons

company cares more about money and stock price than its employees

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Lumen Response
3mo
Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. We're sorry to hear that you did not feel prioritized here. One of our core operating principles is teamwork, which means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Your review will help us more clearly take any necessary action. We're glad to learn that you took advantage of our agile working model. Thank you again for your feedback, we wish you all the best with the next step in your career.
2.0
Feb 9, 2026

Don’t believe the hype

Recommend
CEO approval
Business Outlook

Pros

Co-workers and vendors Ability to work remotely

Cons

Everything else Constant SLT and Executive turnovers

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Lumen Response
3mo
Thank you for sharing your thoughts. We value your input. We're sorry to hear about your experience at Lumen. We want to hear from people like you to learn how we can do better. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you enjoyed your team and our agile working model. Thank you for your hard work. We wish you all the best with the next step in your career.
2.0
Feb 9, 2026

difficult job

Recommend
CEO approval
Business Outlook

Pros

There is potential for high commission if you are good.

Cons

too many applications to learn. very complicated. calls come in all day. no free time

avatar
Lumen Response
3mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear that you didn't enjoy your workload and work/life balance here. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge, so this will help us more clearly take any necessary action. We're glad to hear that you valued our commission practices. Thank you again for your feedback, we wish you all the best with the next step in your career.
Viewing 58 - 60 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.