Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 17, 2026

Good

Recommend
CEO approval
Business Outlook

Pros

Strong fiber network expansion plan

Cons

strong completion from AT&T, Verizon

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Lumen Response
3mo
Thank you for your insight into working at Lumen. We appreciate your feedback to help us improve. We're so glad to have your feedback on role ratios. We're always looking to improve workloads in order to support a balanced work life. We're glad to hear that you value our fiber network expansion plan. Thank you again for your feedback, best of luck to you in your career!
4.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great portfolio of lit and unlit fiber connectivity

Cons

Constant transition in the mid to high leadership ranges

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Lumen Response
3mo
Thank you for sharing your feedback with us. We value your input. Transition can definitely be challenging. We're committed to helping our leaders grow so that we can all succeed together, so we appreciate your feedback to help us improve. Great to hear that you value our portfolio! Thank you for all that you do at Lumen, we're glad to have you on board with us.
1.0
Feb 13, 2026

Layoffs

Recommend
CEO approval
Business Outlook

Pros

Great infrastructure footprint across the US

Cons

Vwry unorganized. mismanagement of services provided. More and more customers are choosing self service due to inadequate headcount and services promised when the account is 1st set up. White glove service is soon translated to the glove one feels when going to the proctologist. Would not recommend.

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Lumen Response
3mo
Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We're disappointed to hear about your experience. We believe in helping everyone to reach their full potential, so your review will help us take any necessary action. You're right, organization and service management is important. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're happy to know that you valued our infrastructure footprint. Thank you again for your feedback, we truly wish you the best of luck!
Viewing 55 - 57 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.